§ 1 Right of Withdrawal for Consumers

1.1 Right of withdrawal for contracts for the delivery of goods

The following right of withdrawal only applies to consumers for all orders with the exception of the delivery of digital content, downloads or subscription contracts – see section 1.2 and section 1.3 below.

Right of Cancellation  |  Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier, a) have taken possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered as a single order; b) have taken possession of the last goods or have taken possession of the last goods if you have ordered several goods as part of a uniform order and these are delivered separately; (c) have taken possession of the last partial shipment or piece, or have taken possession of the last partial shipment or piece if you have ordered goods that are delivered in several partial shipments or pieces; (d) have taken possession of the first goods or has taken possession of the first goods where goods are delivered under an order for the regular delivery of goods over a fixed period of time.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or email sent by post). You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is deemed to have been met if you send off the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to distance selling contracts:

• for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
• for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
• Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• Contracts for the delivery of goods with loose components, e.g. supplementary deliveries, sales units, if the seal has been opened after delivery;
• Contracts for the delivery of calendars;
• Contracts for the delivery of electronic publications (e-books);
• Contracts for the delivery of goods marked "without right of return".

 

1.2 Right of withdrawal for the delivery of digital content such as e-books (download)

The following right of withdrawal shall only apply to consumers for the delivery of digital content that has not been delivered on a physical data carrier.

Right of Cancellation  |  Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or email sent by post). You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Expiry of the Right of Withdrawal

The right of withdrawal shall expire in the case of a contract for the delivery of digital content not on a physical medium if the business has begun performance of the contract after the consumer:
1.    has expressly consented to the business commencing performance of the contract before the expiry of the withdrawal period, and
2.    has confirmed their knowledge that, by giving their consent, they lose their right of withdrawal upon commencement of the performance of the contract.

 

1.3 Right of withdrawal for consumers specifically for subscriptions

The following right of withdrawal shall only apply to consumers for the delivery of articles by subscription (e.g. magazine subscriptions, loose-leaf deliveries by subscription).

Right of Cancellation  |  Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or email sent by post). You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to distance selling contracts:

• for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
• for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

§ 2 Sample Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form to:
Schweitzer Fachinformationen GmbH & Co. KG |  Elsenheimer Str. 41-43  |  80687 München |   kunden@service.schweitzer-online.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the

following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Date
Signature of consumer(s) (only in the event of written notification)Date

(*) Cross out where not applicable.