Conversations and the Human Experience

Preface
Acknowledgements
Introduction
What's the good of it? (It's not about the cheese)
How the book is organized
Part One:The Essential Components of Effective Human Interactions
Chapter 1: Listening: "tuning in"
Key conditions in active listening
Developing active listening skills
Chapter 2: Responding
The overarching condition of respect
Selecting appropriate responses
Paraphrasing
End notes
One final word
Chapter 3: The art of the question
Questions that should be avoided
More productive questions
Turning questions into statements of inquiry
The well-orchestrated discussion
Conclusion
Chapter 4: Once more with feeling
Conclusion
Chapter 5: Caveats: When the divide is too great
Part Two
Chapter 6: Introduction to the skill development materials
Chapter 7: Introduction to facilitative interactions: Task 1
Studying the conversations
Thinking about conversations #1
Thinking about conversation #2
Thinking about conversation #3
Thinking about conversation #4
Reflecting on interpersonal facilitative responding
Conclusion
Figure 1: Analyzing Responses in Human Discourse
Chapter 8: Practice in choosing appropriate responses
Practice task
Self-evaluation of your responses
Conclusion
Chapter 9: Practice in attending and responding with respect (encore)
Task
Self-evaluation of your responses
Conclusion
Chapter 10: Creating your own scenario
Self-evaluation of your conversation
Conclusion
Chapter 11: One-on one practice in attending and responding with respect (A)
Pre-conditions
Task
Conclusion
Chapter 12: One-on-one practice in attending and responding with respect (B)
Points to remember in interpersonal discussions
Pre-conditions
Task
Conclusion
Chapter 13: Practice in attending and responding (Encore)
Conclusion
Chapter 14: Using effective interpersonal skills in real situations
Chapter 15: Last Words
Just one more thing
Bibliography