The Public Relations Handbook

List of Figures

List of Tables

List of Contributors

Preface

Part 1 The context of public relations

1. What is public relations?

Sarah Roberts Bowman and Gloria Walker

2. Public relations and communications

Sarah Roberts Bowman

3. Public relations, politics and the media

Sarah Roberts-Bowman and Gloria Walker

4. Public relations and management

Anne Gregor7

5. Ethics, professionalism and regulation

Alison Theaker and Aimee Postle

Part 2 Strategic public relations

6. Public relations and corporate communication

Sarah Roberts Bowman and Gloria Walker

7. Public relations and corporate identity

Susan Kinnear and Hugh Griffiths

8. Risk, issues and crisis management

Heather Yaxley

9. Public relations and corporate social responsibility

Antonio Marques Mendes

10. Measurement and evaluation

Mairead McCoy

11. Public relations and globalisation

Averill Gordon

Part 3 Stakeholder public relations

12. Media relations in the social media age

Philip Young

13. Internal communications

Liam Fitzpatrick

14. Financial communications

Nicola Hooper

15. Public sector public relations

Susan Kinnear and Amanda Coleman

16. Consumer public relations

Michael Frohlich and Andrew Lopez

17. Business to business public relations

Loretta Milan

18. Public relations and engagement in the not for profit sector

Alan Anstead

19. Using new technology effectively in public relations

Heather Yaxley

20. Activism and public relations

Philip Young

30. Future challenges for public relations

Alison Theaker

Bibliography

Index