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Practical and compassionate approaches to providing quality care and safeguarding quality of life
The second edition of Managing the Long-Term Care Facility: Practical Approaches to Providing Quality Care updates the first edition's discussion of the operational requirements necessary to manage a skilled nursing facility. This book presents sensitive and empathic regulatory compliant methods for the delivery of care that fosters an empowering environment for all stakeholders. Additional new information includes aging in place, trauma-informed care, ethical dilemmas and collaborative decision-making, workforce culture, and surveys, enforcement actions, and appeals. The pedagogical tools include chapter summaries with quiz questions and case studies. Instructors also have access to PowerPoint slides and test banks.
This book is an excellent resource for students and individuals interested in working in long-term care and other health care industries. The updated best practices for clinical and non-clinical roles within the facility and material on resident advocacy and other important topics provide valuable information for the reader. Working professionals can benefit from the emphasis placed on practical approaches to facilitate person-centered and whole person care and a facility's sustainability.
REBECCA M. PERLEY is an assistant professor in the Health Care Management Department at California State University, Long Beach, USA. Dr. Perley is a licensed nursing home administrator and is committed to improving the quality of care and life of individuals through education, best practices, and a whole person-care approach to the delivery of health care services.
About the Contributors xxv
Foreword xxxiii
Preface xxxvii
Acknowledgments xxxix
About the Companion Website xli
Introduction xliii
Chapter 1 Long-Term Care Continuum 1 Kenneth Merchant, Rebecca M. Perley, Susan M. Duncan, Nancy Wexler, and Michael Carter
Chapter 2 Biological and Psychosocial Aspects of Aging 37 Barbara White and Melvin Hector
Chapter 3 Person-Centered Care 71 Jim Kinsey, Cindy Donovan, and Adrienne Lindsey
Chapter 4 Trauma-Informed Care91 Barbara Ganzel, Nancy Kusmaul, Carla Cheatham, Paige Hector, David D. Clarke, and Rebecca M. Perley
Chapter 5 Resident Advocates and Diversity 47 Ann Wyatt, Robyn Grant, and Rebecca M. Perley
Chapter 6 Physical Environment of Long-Term Care 163 Andrew Lee Alden, Jeffrey W. Anderzhon, and Sarah Moser
Chapter 7 Transitions of Care 191 Paige Hector and Cory W. Woods
Chapter 8 Resident-Centered Clinical Operations 209 Paige Hector and Cory W .Woods
Chapter 9 Ethical Dilemmas and Collaborative Decision-Making 231 David N. Hoffman
Chapter 10 Facility-Centered Clinical Operations 259 Paige Hector and Cory W. Woods
Chapter 11 Technology and Data-Driven Health Care 281 Abby Swanson Kazley
Chapter 12 Resident Assessment Instrument 303 Joel VanEaton and Rebecca M. Perley
Chapter 13 Quality Assurance and Performance Improvement (QAPI) and Quality Assessment and Assurance (QAA) 313 Paige Hector and Alan C. Horowitz
Chapter 14 Surveys, Enforcement Actions, and Appeals 345 Alan C.Horowitz
Chapter 15 Human Resources 367 Sonja M.Talley, Ronke Komolafe, and Rebecca M.Perley
Chapter 16 Workforce Culture 401 JimKinsey, Rebecca M.Perley, and Ann Wyatt
Chapter 17 Marketing and Public Relations 427 Suzanne Richards, Lovella D. Sullivan, and Rebecca M.Perley
Chapter 18 Facility Reimbursement 451 Robert J. Miller
Chapter 19 Financial Operations 477 Robert J. Miller
Chapter 20 Legal Considerations 499
Alain P. Durocher and Deborah K. Cruze
Chapter 21 Compliance and Risk Management 523
David N.Hoffman and RebeccaM.Perley
Chapter 22 Looking Ahead: Domestic and International Policy Implications of Long-Term Care 549 Erlyana Erlyana, Karl Steinberg, Martin Smalbrugge, Alex Bardakh, and Robert J. Miller
Index 581
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