Section I: In the beginning1. Standing up the emergency response in the epicenter of the epicenterColleen Smith, Suzanne (Suzi) Bentley, Geoff Jara-Almonte, Veronica Delgado, Phillip Fairweather, Cathy Lind, Ram Parekh, Stuart Kessler and Laura Iavicoli2. The history of NYC Health þ HospitalsP.J. Rosenstock, Machelle Allen and Nate LinkSection II: The pivotal moment3. Emergency Departments spring into actionJeremy Sperling, Adrienne Birnbaum and Rajneesh Gulati4. The crisis shifted to the intensive care unitsAlfredo Astua, Leon Boudourakis, Marialeah Cervantes, Matthew Langston, Vikramjit Mukherjee, Vito Stasolla and Amit UppalSection III: A system surge plan put into place5. Bringing key players together, standing up incident command, and communicating with everyoneMatt Siegler, Christine Flaherty, Ana Marengo, Menji Indar, Manuel Saez, Priya Dhagat, Christopher Montgomery and Eric Wei6. The iterations of patient movement throughout the surge: Load-balancing demand through interfacility transfersKatelyn B. Prieskorn, R. James Salway and David M. Silvestri7. Supply chain and PPE, the wave 1 dilemmaPriya Dhagat, Syra Madad, Danielle DiBari, Mary Fornek and Keith Tallbe8. Staffing for pandemic surges in the NYC safety-net health systemMilana Zaurova, Wilbur Yen, Annika Ginsberg, Donna Boyle Schwartz, Jeannith Michelin and Natalia Cineas9. Fatality management during the worst crisis of our lifetimeJory Guttsman, Madeline Tavarez, William Fasbender and Stuart Rosenhaus10. Fine tuning the surge (and flex) planJanice A. Halloran, Karen L. Mattera, Robert Faillace and Sheldon TepermanSection IV: The technical side of the response11. Situational awareness, going from flying blind to eyes on it all: DnA (Data and Analytics)Angelie E. Oberoi, Bharti Sharma, Andrew M. Vegoda and Alexander G. Izaguirre12. IT-coordinating the technology infrastructure of the systemMichael Bouton, Gabriel Cohen and Kim Mendez13. Donations were a full-time jobKwame Sheehy, Linh Dang and Freda WangSection V: Nuances of a massive health system14. The correctional health response to COVID-19Patsy Yang, Nancy Arias, Carlos Castellanos, Maria Creta, Ross MacDonald, Zachary Rosner and Bipin Subedi15. Alternate care sites including hoteling, a new path in a massive surge responseLeon Boudourakis, Amanda K. Johnson, Nicole JordaneMartin, Floyd R. Long, Jr. Khoi Luong, Matilde Roman and Colleen Vessell16. Behavioral health and COVID-19Vladimir Gasca, Rebecca Linn-Walton, Emily Carter and Charles Barron17. External affairs: Managing communications with regulators and stakeholdersHillary Jalon, Deborah Brown, Andrea Cohen, Linda Dehart, Brenda Schultz and John UlbergSection VI: A light at the end of the tunnel18. Testing and tracing in the "world's capital"Kym Neck, Alex Dobranic, Chris Keeley, Sarah Joseph Kurien, Kathleen Blaney, Andrew Wallach, Amanda Johnson, Steffen Foerster and Ted Long19. Vaccines and outpatient therapeutics: The race against the variants and the road to normalcyAndrew B. Wallach and Lee Fiebert20. Wellness and Helping Healers Heal during the biggest crisis of our lifetimeJeremy Segall, Omar Fattal and Suzanne (Suzi) BentleySection VII: Conclusion21. The future of public healthcare delivery systems in the United States in the post-COVID eraMitchell Katz
