The New Handbook of Administrative Supervision in Counseling

Preface

Acknowledgements

SECTION I - Definition of Administrative Supervision in Counseling

Chapter 1: Defining Administrative Supervision

SECTION II - Promote client welfare

Chapter 2: Maintain the clients as the number one priority

Chapter 3: Be responsive to clients' diverse cultures

Chapter 4: Uphold relevant legal, ethical and professional standards

SECTION III - Ensure their departments contribute to the quality of their agencies' services and service delivery systems

Chapter 5: Align the department with the agency's structure, mission, policies, and practices

Chapter 6: Communicate effectively within the agency and the department

Chapter 7: Advocate for the clients, counseling and counselors within and outside the agency

SECTION IV - Supervise, lead, manage, and administer the people who report to them to help each individual advance toward optimum performance, productivity and job satisfaction

Chapter 8: Establish professional cultures that support excellence

Chapter 9: Build healthy, meaningful professional and personal relationships with each staff member

Chapter 10: Nurture continuous improvement of each staff member's performance

Chapter 11: Apply your own models for providing effective administrative supervision

Chapter 12: Organize staff members for effective service delivery

Chapter 13: Implement effectively a performance management system

Chapter 14: Evaluate fairly each staff member's performance

SECTION V - Design, maintain and improve an effective and efficient service delivery system for clients

Chapter 15: Operationalize the vision for the department

Chapter 16: Acquire and manage resources

Chapter 17: Improve Continuously the Counseling Service Delivery System

Chapter 18: Lead the process to plan, design, deliver, evaluate and enhance the service delivery system

SECTION VI - Strive continuously for excellence in fulfillment of their administrative supervision responsibilities

Chapter 19: Develop continually your own supervisory competence

APPENDIXES

A. Standards for Counseling Supervisors

B. Ethical Guidelines for Counseling Supervisors

C. American Counseling Association (ACA) Multicultural Competencies and Standards

REFERENCES