Conflict is an inevitable and pervasive aspect of our lives, occuring between individuals, in families and communities, in businesses and between nations.
Resolving Conflict draws on the latest developments in research and practice and explores a wide range of human conflict situations. Offering basic principles and creative problem-solving strategies and now even more practical in its fourth edition, Resolving Conflict uses case studies, questions, examples and checklists to help readers develop an informed, critical and reflective approach to dispute resolution.
Auflage
Sprache
Verlagsort
Verlagsgruppe
Oxford University Press Australia
Zielgruppe
Für höhere Schule und Studium
Editions-Typ
Maße
Höhe: 246 mm
Breite: 191 mm
Dicke: 19 mm
Gewicht
ISBN-13
978-0-19-556804-2 (9780195568042)
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Schweitzer Klassifikation
Dr Gregory Tillett teaches alternative dispute resolution and mediation in the School of Law at University of Western Sydney. Dr Brendan French is the head of customer relations for one of Australia's largest financial institutions.
1. Conflict and Its Resolution 2. Communication and Conflict Resolution 3. Investigation for Dispute Resolution 4. Dispute-Resolving Interviewing 5. Analysing Conflict 6. Evaluation for Dispute Resolution 7. Planning and Preparation for Resolution 8. Collaborative Processes 9. Facilitative Processes including Mediation 10. Determinative Processes including Arbitration 11. The Conflict-Resolution Process 12. Practical Conflict-Resolution Skills 13. When Things Go Wrong 14. Specific Types and Areas of Conflict 15. Conflict Resolution, the Law, and Ethics 16. Making Conflict Resolution Work 17. An Example of Analysis and Planning Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice
