Crisis Management in Acute Care Settings

Basic Principles: Error, Complexity, and Human Behavior.- The Human Factors: Errors and Skills.- The Challenge of Acute Healthcare.- The Nature of Error.- The Psychology of Human Action.- Individual Factors of Behavior.- Human Perception: the Way We See Things.- Information Processing and Mental Models: World Views.- Goals and Plans: Turning Points for Success.- Attention: in the Focus of Consciousness.- Stress.- Strategies for Action: Ways to Achieve Good Decisions.- The Team.- The Key to Success: Teamwork.- Speech is Golden: Communication.- Leadership.- The Organization.- Organizations and Human Error.- Reliable Acute Care Medicine.