Preface, Author, Chapter 1: Introduction to the Service Industry, Chapter 2: Wholesale Trade, Chapter 3: Retail Trade, Chapter 4: Warehousing, Chapter 5: OSHA and Its Regulations, Chapter 6: Safety and Health Management, Chapter 7: Safety Hazards, Chapter 8: Health Hazards, Chapter 9: Chemical Hazards, Chapter 10: Compressed Gases, Chapter 11: Controls and PPE, Chapter 12: Emergencies, Chapter 13: Ergonomics, Chapter 14: Fire Hazards Guidelines, Chapter 15: Hand Tools, Chapter 16: Ladder Safety, Chapter 17: Lifting, Chapter 18: Machine Safety, Chapter 19: Material Handling, Chapter 20: Powered Industrial Trucks (aka Forklifts), Chapter 21: Workplace Security and Violence, Chapter 22: Slips and Trips, Chapter 23: Other Hazards, Chapter 24: Summary, Appendices, Bibliography, Index