Each Chapter ends with "Summary" and "References." PART I. GENERAL PERSPECTIVES ON HELPING.
1. General Perspectives.
Meaning of Social Work.
Generalist Practice.
People and Problems.
Eco-Systems Perspective - The Conceptual Framework.
Sensitive Practice with Diverse Clients.
Generalist Practice Process.
2. Values.
Philosophy.
Values.
Values and Social Structure.
Societal Values, Group Values and Individual Values.
Values for Sensitive Practice with Ethnic, Racial and Oppressed Populations.
Value Dilemmas Between Worker and Client.
Professional Practice Principles.
3. Knowledge.
What Is Knowledge?
Characteristics of Knowledge.
Critical Thinking.
Knowledge from Other Fields.
Theory, Selecting and Organizing Knowledge.
Theories Regarding Individual, Group, Family, Organizations and Communities.
The Core Knowledge Base of Social Work.
Contextual Knowledge.
4. Functions, Skills, and Accountability.
Basic Functions of Social Work.
Social Problems and Social Functioning.
Professional Skills.
Creative Blending of Knowledge, Values, Functions, and Skills.
Professional Accountability.
PART II. THE CONTEXT OF HELPING.
5. Influence of Environment on Generalist Practice.
Physical Environment - Natural and Built.
The Social Environment.
Arrangement of Physical Space and Social Outcomes.
The Effects of Internal and External Environment on Clients.
Understanding the Environment of an Agency.
6. Generalist Practitioner Roles.
Practitioners Becoming Successful as Helpers.
Helping as a Collaborative Enterprise.
Knowledge of Self.
Common Concerns and Special Problems of the Beginning Practitioner.
The Hurt Healer.
Challenges to the Generalist's Competence.
The Myth of the Perfect Generalist.
Stress in the Helping Process.
Worker Roles.
Empowerer.
Researcher, Scholar, Analyst, and Evaluator.
7. The Client.
The Rights of Clients.
The Right to Informed Consent.
The Person(s)-in-Situation.
The Client as a Unit of Attention.
The Family and the Group - The Multiclient System.
Clients' Motivation.
The Complexity of the Client's Feelings.
Coping Capabilities and Adaptive Mechanisms in Clients.
Assisting Clients in Self-Exploration.
Empowerment of Clients.
8. Communication and Interviewing.
Communication.
Starting Communication.
Nonverbal Communication.
Verbal Communication.
Significant Communication.
Disharmony and Difficult Communication.
Interviewing and Communication.
The Interview Process.
Skills and Techniques of Interviewing.
Interviewer Styles and Problems.
Recording.
9. The Professional Relationship.
Characteristics of the Professional Relationship.
The Purpose of the Relationship.
Rapport.
Variables in the Professional Relationship.
The Myth of the Perfect Relationship.
The Relationship Process.
Resistance.
Relationship Enhancers.
Issues Affecting the Therapeutic Relationship.
III. THE PROCESS OF HELPING.
10. The Engagement Process.
The Helping Situation.
Identifying the Problem Situation.
The Process of Exploration.
Negotiating Contracts and Goals.
Engagement in Families.
Engagement in Groups.
Engagement in Communities and Large Organizations.
Basic Skills of Engagement for all Client Systems.
First-Session (Engagement) Agenda Review.
A Different Clientele.
11. Assessment.
What is Assessment?
Nature, Content, and Process of Assessment.
Methods of Conceptualizing Client Problems.
Categories in Assessment.
Assessment Skills.
Personality Assessment.
Family Assessment.
Assessment of Small Groups.
Assessment of Communities and Large Organizations.
12. Planning.
Factors That Affect Planning.
Contracts.
The Components of a Plan.
Strategies.
Community and Organizational Planning.
13. Intervention.
The Concept of Intervention Roles and Techniques.
Information Giving, Advice, and Direction Giving.
Encouragement, Reassurance and Universalization.
Cognitively Focused Intervention.
Feelings-Oriented Interventions.
Environmental Modification.
Other Intervention Techniques.
Intervention Process - the Individual Client.
Intervention and Family Therapy Techniques.
Group Intervention.
Intervention with Communities and Organizations.
14. Evaluation.
What is Evaluation?
Practice and Program Evaluation.
Different Types of Evaluation.
Methods of Evaluation.
Problem Solving Skills and Evaluation.
Evaluation of Families.
Group Evaluation.
Strengthening Gains.
The Practitioner Evaluation.
Other Treatment Factors in Evaluation.
Communities and Organizations.
Exercises.
15. Termination.
What is Termination?
The Purpose of Termination.
The Primary Functions of Termination.
The Tasks of Termination.
Types of Termination.
Timing and Termination.
Principles of Effective Closure and Termination.
Other Components of Termination.
Termination Factors in Families.
Termination in Groups.
Termination with Communities and Organizations.
