An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.
"The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles."
-Roger Fisher, coauthor, Getting to Yes
Rezensionen / Stimmen
"Insightful and highly readable. The best examination of what successful mediators actually do. Anyone who wants to settle a dispute will learn a lot from these profiles." --Roger Fisher, coauthor, Getting to Yes
"All mediators, and anyone else who practices or is interested in alternative dispute resolution, will be interested in this book." --Mary P. Rowe, ombudsperson, Massachusetts Institute of Technology
"A must read for anyone contemplating the practice of alternative dispute resolution as a mediator or using the services of a mediator." --Wallace Warfield, George Mason University, and former president, Society of Professionals in Dispute Resolution
Sprache
Verlagsort
Verlagsgruppe
Zielgruppe
Produkt-Hinweis
Broschur/Paperback
Klebebindung
Maße
Höhe: 229 mm
Breite: 152 mm
Dicke: 29 mm
Gewicht
ISBN-13
978-0-7879-1090-7 (9780787910907)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.
Preface xiii
The Authors xvii
Introduction
Another Way to Settle Disputes: The Practice of Meditation 1
Deborah M. Kolb
Part One The Professionals
1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17
Kenneth Kressel
2 Patrick Davis: "To Bring Out the Best ... To Undo a Little Pain" in Special Education Mediation 61
Susan S. Silbey
3 Howard Bellman: Using "Bundles of Input" to Negotiate an Environmental Dispute 105
Christine B. Harrington
4 William Hobgood: "Conditioning" Parties in Labor Grievances 149
Deborah M. Kolb
5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191
Austin Sarat
Part Two Builders of the Field
6 Albie M. Davis: Community Mediation as Community Organizing 245
Sally Engle Merry
7 Eric Green: finding Alternatives to Litigation in Business Disputes 279
Lavinia E. Hall
8 Lawrence Susskind: Activist Mediation and Public Disputes 309
John Forester
Part Three Extending the Reach of Mediation
9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication 359
William M. O'Barr
10 Jimmy Carter: The Power of Moral Suasion in International Mediation 375
Eileen F. Babbitt
11 Linda Colburn: On-the Spot Mediation in a Public Housing Project 395
Neal Milner
12 Joseph Elder: Quiet Peacemaking in a Civil War 427
Thomas Princen
Conclusion
The Realities of Making Talk Work 459
Deborah M. Kolb and Kenneth Kressel
Index 495
