About the Contributorsxi
Introductionxv
Video Resourcesxix
Part I
An Overview of the Process1
Chapter 1
A Basic Strategy3
1. Build a Foundation for Success4
2. Allow Participants to Argue and Express Feelings6
3. Gather and Exchange Information8
4. Moderate the Bargaining9
5. Seek Out and Address Hidden Concerns10
6. Test the Parties' Alternatives and, If Necessary, Evaluate
the Adjudication Option10
7. Overcome Bargaining Impasses13
Summary of Key Points14
Chapter 2
The Stages of Mediation17
1. Pre-Mediation Contacts17
2. The Opening Session18
3. Private Caucuses26
4. Mediating over the Internet34
Summary of Key Points38
Part II
In the Process: More Complex Techniques41
Chapter 3
Preparing for Mediation45
1. First Contacts45
2. Administrative Steps47
3. Private Conversations50
4. Inadequate Authority or Missing Players54
5. Early Bargaining Problems58
Administrative Checklist60
Summary of Key Points61
Chapter 4
Information Exchange and Analysis63
1. Model Good Bargaining63
2. Address Gaps in Information64
3. Help Parties Analyze Their Litigation Alternative69
Summary of Key Points79
Chapter 5
Positional Bargaining81
1. Manage First Offers82
2. Support the Process90
3. Address Special Problems98
Summary of Key Points107
Chapter 6
Interest-Based Bargaining and Other
Process Issues109
1. Promoting Interest-Based Bargaining109
2. Clashes of Style or Tactics122
3. Inconsistent Interests126
Summary of Key Points128
Chapter 7
Strong Emotions and Cognitive Forces131
Helaine Scarlett and Dwight Golann
1. Strong Emotions132
2. Moral and Symbolic Issues150
3. Concerns about Precedent or Reputation152
4. Cognitive Forces153
Summary of Key Points155
Chapter 8
Evaluation157
Dwight Golann and Marjorie Corman Aaron
1. Is It Good Practice to Evaluate?158
2. Reality Testing versus Evaluation160
3. Benefits and Dangers161
4. Whether and When to Evaluate165
5. Structuring the Evaluation169
6. Delivering the Evaluation173
7. After Evaluating180
Summary of Key Points181
Chapter 9
Resolving Impasse and Closure183
1. Tactics at Impasse184
2. Managing Settlements196
3. Dealing with a Final Impasse201
Summary of Key Points202
Chapter 10
Legal and Ethical Issues205
1. The Law of Mediation206
2. Mediator Liability211
3. Mediating Ethically212
Summary of Key Points222
Part III
Specialized Topics223
Chapter 11
Decision Analysis225
Marjorie Corman Aaron and Dwight Golann
1. Why work with decision analysis in mediation?226
2. Two formats: scratch pads and tree structure 227
3. A note on that final, calculated number¿¿discounted
case value¿ 228
4. The analysis is only as good as the data229
5. The method's central value is in revealing the cumulative
impact of risk229
6. Dealing with complex realities: multiple verdicts233
7. The tree format may be preferable for representing
the complexities of reality235
8. Sensitivity analysis235
9. Decision analysis can facilitate more thoughtful
Evaluation by participants237
10. Using decision analysis for mediator evaluation238
11. Choices in logistics and process for calculation239
12. The chances of that happening are . . .240
13. The method as mediator between mediator, parties,
and decision 241
Chapter 12
Employment Disputes243
Carol A. Wittenberg, Susan T. Mackenzie, and Margaret L. Shaw
1. Special Issues243
2. Challenges for the Mediator246
3. Preparing for Mediation249
4. Combining Mediation with Other ADR Procedures251
5. A Case Example: Wrongful Termination
and Race Discrimination252
Chapter 13
Intellectual Property Disputes255
David A. Allgeyer
1. The Nature of IP Disputes256
2. Who Should Mediate IP Disputes?260
3. When Should IP Disputes Be Mediated?260
4. Preparing for Success at Mediation262
5. At the Mediation267
6. Documenting the Settlement269
Chapter 14
Insured Claims and Other Monetary Disputes271
J. Anderson Little
1. Important Features in the Mediation of Insured Claims272
2. A Working Model for Mediation274
3. Developing a Variety of Mediation Models281
Chapter 15
Environmental Contamination Disputes283
Carmin C. Reiss
1. Characteristics of Environmental Contamination Disputes283
2. Common Obstacles to Settlement in Environmental
Contamination Disputes285
Chapter 16
Why Mediation of Mega-Cases Is Different293
Eric D. Green
1. Facilitating Roles: United States et al. v. Microsoft296
2. The Importance of Timing: Enron/Arthur Andersen299
3. Judicial-Mediator Cooperation: MasterCard/Visa301
4. Science and Mediation: Toms River302
5. The Evolving Role of the Judge in Complex Mediation304
Index307
AppendixDigital Download
