Foreword, Preface, 1. ADR: ORIGINS, CONTEXTUAL BACKGROUND AND PURPOSE, 2. THE ADR SPECTRUM, 3. PRINCIPLES OF NEGOTIATION, 4. MEDIATION PROCESSES AND SKILLS ACQUISITION, 5. PRINCIPLES OF ARBITRATION - DOMESTIC AND INTERNATIONAL, 6. DISPUTE RESOLUTION MECHANISMS IN THE WORLD TRADE ORGANIZATION, 7. ADR AND THE CRIMINAL JUSTICE SYSTEM, 8. CASELOAD MANAGEMENT, 9. CONCLUSION, APPENDIX: ROLE PLAYS, Index