International Mediation

Written by two of the foremost international mediation experts and
practitioners, International Mediation The Art of Business Diplomacy, Second
Edition is an essential guide to the effective and timely resolution of
international business disputes. Outlining the characteristics of mediation
and highlighting its place in business conflicts, this highly practical book
guides the reader clearly through the international mediation process:

how does it work and what will it cost

what are the limitations

what skills are required

how are the outcomes enforced

how can business best use mediation

More than any theory, the case histories and practical guidance in this book
demonstrate how and why international mediation works. The authors show how to
use mediation techniques as a foundation for a more purposeful, strategic
approach to conflict management in organisations.