Library service managers are under increasing pressure as change sweeps through the service. Whether it is a "best value" review or extended opening hours, managers often feel frustrated as they try to communicate with those above and below them. This two-day course covers everything a manager needs to know to become more assertive, providing tips and techniques designed to make working life less pressured.
Reihe
Sprache
Verlagsort
Zielgruppe
Produkt-Hinweis
Maße
ISBN-13
978-1-85604-460-8 (9781856044608)
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Schweitzer Klassifikation
Day One: introduction and objectives; how do I behave?; defining behaviour; effects of behaviour; why we behave as we do; an introduction to transactional analysis. Day Two: review and preview; skills and techniques of assertive behaviour; types of assertion; staying assertive in difficult situations; developing assertive behaviour; action planning; review and evaluation.
