Service Science and the Information Professional

- Dedication - Readers Info - Acknowledgements - Prologue - Chapter 1. Service, Systems, and Science - Abstract - A Service is... - Service Defined - Service Described: The IHIP Paradigm - Classifying Services - The Standard Industrial Classification - Typologies of Services - Trade of Goods and Services - Products and Services and Their Differences - The Product-Service Continuum - Organizational Models - Risk Factors - The Contact Factor - Service-Dominant View - Self-Service - Self-Service Technologies - Super Service - Sustainability and Services - What is a Service System? - Systems and Functions - Holistic Service Systems - Service Systems Expand - Service Systems in Information Work - Library 2.0 and the Long Tail - How to Apply the Long Tail to Information Work - Library 3.0 - The Knowledge Economy and Life-Long Learning - The International Information Sector - Research4Life - The Bigger Picture - References - Chapter 2. The Story of Service Science - Abstract - The Shift to a Knowledge Economy - Agricultural, Industrial, and Post-Industrial Economies - Types of Economic Sectors - The Economic Importance of Services - The Servitization of Business - The Rise of the Service Sector - Reasons for the Shift - In Tandem with the Shift? - Toward an Economy of Service and Knowledge - The IBM Story - Getting Started - Service Science - Basic Components - Who Can Benefit from Service Science? - Forward into Satisfaction - References - Chapter 3. Synergies: Service Science and the Information Sector - Abstract - Participating in the Service Science Explosion - Information Professionals and Service - The Economy and Service Science - The Energy of New Vistas - Research Opportunities - Two Major Studies for Research Priorities in Services - Fast Forward to 2015 - A New Profile for the Knowledge Worker - An Academic Home for Service Science - iSchools - The iSchool Proposal - Who is Teaching What? - What are iSchools Teaching? - An Outside Opinion - A Service Science Look at Libraries - Moving On - References - Chapter 4. Service Science for a Smarter Planet - Abstract - A Smarter Planet - The Internet of Things - IoT Comes on Stage - Other Practical Applications - Early Thought Leaders - Big Data - Not Only Big Business - Analytics - Cloud Computing - Cognitive Computing - The Circular Economy - Smarter Planet Initiative - Another Opinion - Smarter Cities - Other Concepts of Whole Service Cities - Making a Difference - Service Science and Social Value - Instrumented, Interconnected, Intelligent - References - Chapter 5. Credit, Community, and Questions - Abstract - The Ground Work: Giving Credit - The Community - Some Questions - References - Epilogue - We've Only Just Begun - References