Person-Focused Health Care Management

Name: Person-Focused Health Care Management | A Foundational Guide for Health Care Managers
Brand: Springer Publishing Company
Price: 92.99 EUR
Availability: OnlineOnly

A Foundational Guide for Health Care Managers

Donald L. Zimmerman Denise G. Osborn-Harrison(Herausgeber*in)

Springer Publishing Company

1. Auflage

Erschienen am 15. Dezember 2016

274 Seiten

E-Book

ePUB mit Wasserzeichen-DRM

Systemvoraussetzungen

978-0-8261-9436-7 (ISBN)

92,99 €inkl. 7% MwSt.

Systemvoraussetzungen

für ePUB mit Wasserzeichen-DRM

E-Book Einzellizenz

Als Download verfügbar

Beschreibung

Moves beyond traditional definitions of patient-centered care to improve the experience of a "real person" as patient

How might the entire system for producing, delivering, and paying for health care be changed so that real people fare better than they currently do? This text applies "person-focused" principles to health management decision-making aimed at improving the personal experience of care within health care institutions to improve outcomes and cost savings. Written and edited by distinguished educators and researchers with decades of health care policy experience, the text examines how health care managers can initiate and direct the process of system transformation by understanding and using a greater "person-focus" in their decision-making. It encompasses the key domains of management competencies defined by the AUPHA, CAHME, and NCHL.

The text brings together experts across a variety of health care management disciplines to examine how managerial decisions affect the personal experience of patient care. It is based on observations that many of the current problems facing health care managers are caused by lack of attention to what happens when real people are transformed into "patients" and treated routinely by the US health care system. Moving beyond traditional definitions of patient-centered care, the book explores how our entire system for producing, delivering, and paying for care can be changed so that the internal experience of people receiving care is a positive one. The book helps to develop specific rules for improving the experience of care through better managerial decision-making. Case studies with discussion questions facilitate creative problem solving based on sound decision-making. Also included are extensive links to online content along with an Instructor's Manual, PowerPoint slides and more.

Key Features:

Describes how the person-focused model leads to better outcomes
Discusses the impact of management decisions on the personal experience of clinical care
Addresses the personal and clinical problems created through our current system's standard health care delivery and financing
Applies basic principles of management decision-making to key operational issues to improve the personal experience of care
Fulfills key learning competencies defined by AUPHA, CAHME, and NCHL

Weitere Details

Weitere Ausgaben

Inhalt

Cover
Title
Copyright
Contents
Contributors
Preface
Reference
Acknowledgments
Share Person-Focused Health Care Management: A Foundational Guide for Health Care Managers
Chapter 1: Overview and Framework of Person-Focused Health Care Management
Learning Objectives
Key Terms
Why the Difference Between Patients and People is So Important
What is Person-Focused Health Care Management?
Four Core Principles of Person-Focused Health Care Management
Conclusion
Overview of the Book
References
Section I: Clinical Management
Chapter 2: Person-Focused Care and the Physician: Emphasizing the Human Condition
Learning Objectives
Key Terms
Background
References
Chapter 3: Creating Patient- and Family-Focused Care in the Intensive Care Unit
Learning Objectives
Key Terms
Background
The Effects of Acute, Critical Illness May Linger
Policies and Physical Environment Can Both Improve Outcomes and Support Families
Decision Making
Communication
Fostering Caring Relationships
Presence and Engagement
Conclusion
References
Chapter 4: The Role of the Health Care Manager in Designing and Leading a Person-Centered Ambulatory Care Practice
Learning Objectives
Key Terms
The Importance of the Personal Experience of Care
Achieving Person-Centered Care
Engaging Consumers in Quality Improvement and Care Redesign Efforts
Designing and Leading a Person-Centered Ambulatory Care Practice
Management Impact in Action: The Safety Net Medical Home Initiative
References
Chapter 5: The Place of the Medical Office in Health Care
Learning Objectives
Key Terms
Person-Centered Care for Chronic Disease Management
Person-Centered Care for Prevention
Person-Centered Care for System Navigation
Person-Centric Practice Management
References
Chapter 6: Exploring Person Centeredness in Long-Term Care
Learning Objectives
Key Terms
Practices to Support Person Centeredness
Supports and Roadblocks to Creating Person-Centered Experiences
Impacts and Outcomes of Person Centeredness
Exploring Connections Across the Continuum of Care: Reflections and Recommendations
Conclusion
References
Section II: Systems Management
Chapter 7: Paying for Person-Centered Care: The Role of Health Care Payment and Quality Policy
Learning Objectives
Key Terms
American Health Policy's Population Orientation
20th-Century Developments in Health Coverage and Payment
Patient Experiences Lead to Focus on Safety, Measuring, and Paying for Quality
Conclusion
References
Chapter 8: Legal and Ethical Issues in Person-Centered Care
Learning Objectives
Key Terms
The Patient-Provider Relationship
Medical Standard of Care and Malpractice
Liability of Third Parties to the Patient-Provider Relationship
Hospital Responsibility to Emergency Patients
The Doctrine of Informed Consent
Patient Privacy and Confidentiality
Conclusion
References
Chapter 9: Regulatory Compliance and Policy
Learning Objectives
Key Terms
Primary Operational Areas Covered
How Domain Contributes to Larger System-Wide "Institutionalization" of Care
How Domain of Management is Related to the Personal Experience of Care
Primary Tasks That Must be Performed Within Domains of Management
Organization of Key Tasks to Achieve That Domain's Goals
The Interconnections Between That Domain's Tasks and the Central Tasks of Other Domains
Strengths and Limitations of Key Information Typically Used to Measure Domain Performance
Conclusion
Legal Resources
References
Chapter 10: Health Care Managers Leading the Way to Higher Adoption Rates of Informatics Designed to Enhance the Patient Experience Across the Continuum of Care
Learning Objectives
Key Terms
Electronic Health Records
EHR Tracking Data through the Continuum of Care
Patient Portals and Personal Health Records
Telehealth and Telemedicine
Health Care Managers Leading Change
Using Informatics for Staffing and Planning
Evidence-Based Practice and Quality Improvement
Services Administration: Patient Advisory Councils Leveraging Data through the Continuum of Care
Ensuring a Positive Patient Experience for All People in the Patient Role
Conclusion
References
Additional Resources
Chapter 11: Critical Facets of a Person-Focused Supply Chain Management Hospital System: Including Lessons Learned From the University of Michigan Health System, Ann Arbor, Michigan
Learning Objectives
Key Terms
What are the Primary Operational Areas Covered by Supply Chain Management?
How Does Supply Chain Management Typically Contribute to the Larger, System-Wide "Institutionalization" of Care?
How is Supply Chain Management Related to the Personal Experience of Care?
What are the Primary Tasks That Must be Performed Within the Domain of Management?
How Should the Organization of Key Tasks to Achieve That Domain's Goals be Approached?
What are the Interconnections Between That Domain's Tasks and the Central Tasks of Other Domains?
What are the Strengths and Limitations of Key Information Typically Used to Measure Domain Performance?
Conclusion
References
Chapter 12: Preventing Medical Errors: Using the Seven Pillars Approach to Advance Authentic Patient-Centered Care and Improve the Safety of Care
Learning Objectives
Key Terms
What is the Seven Pillars Approach?
The Seven Pillars Approach as Implemented by UI Health: Michelle's Story
MacNeal Hospital Implements the Seven Pillars Program: Leonard's Story
Conclusion
References
Section III: Patient (Person) Management
Chapter 13: Why Person- and Family-Centered Care?
Learning Objectives
Key Terms
Why Person- and Family-Centered Care?
Dimensions of Person- and Family-Centered Care
System-Level Changes
Leadership Commitment
Practical Steps for Health Care Managers
Conclusion
References
Chapter 14: The Patient Empathy Project: A Study of Patient Fears
Learning Objectives
Key Terms
On-Site Application
Outcomes and Impact
Steps for Improving the Personal Experience of Care
Conclusion
Resource
Chapter 15: Avoiding Diagnostic Fixation Errors: A Person-Focused Approach to Human Factors Analysis
Learning Objectives
Key Terms
How Prevalent are Medical Errors?
What is the Error Rate of Diagnostic Errors in Health Care?
What is a Fixation Diagnostic Error?
How Can Human Factors Reengineering Decrease Misdiagnosis Made by Physicians?
How Can Patients and Their Families be Integrated into a Human Factors Engineering Solution?
Conclusion
References
Chapter 16: The Patient's Role in Care: How Far Have We Come?
Learning Objectives
Key Terms
Background
Recommendations: The Case for a Comprehensive Planned Patienthood Program
Consolidating the Multicomponent Planned Patienthood Program: Training in Health System Literacy
Sustainability
The Future
Conclusion
References
Conclusion
Chapter 17: Summary and Conclusion
Conclusion
Index

Systemvoraussetzungen

Als PDF speichern Als Link merken