Introduction
1. INTRODUCING DELIVERY MANAGEMENT
Definitions
A New Definition
Complexity
Removing Impediments
Position in the Team
Coaching
Value
Related Disciplines
Conclusion
2. THE DELIVERY MANAGEMENT TOOLBOX
Critical Thinking
Agile Coaching
Agile and Lean Practitioner
Professional Coaching
Facilitation
Mentoring and Teaching
Mastery
Communication
Delivery Support
Planning
Advocating Change
Conclusion
3. A LEADER WHO SERVES
Leadership
Influence
Adaptability
Curiosity
Challenges
Leading by Example
Selflessness
Stepping Back
Conclusion
4. A COACHING STANCE
Coaching Mindset
Professional Coaching
Coaching Techniques
Creating a Safe Space
Making Commitments
An Appropriate Stance
Creating a Lasting Impact
Conclusion
5. THE TEAM AND BEYOND
Teams, Groups, and Communities
Empowered Teams
Team Types
Interaction Modes
Remote Working
Unfamiliar Contexts
DevOps
Working Beyond the Team
Helping to Deliver Value
Conclusion
6. ENABLERS AND CREATORS
Product Managers
Architects and Tech Leads
Triumvirate
Creators
Engineers
Content Designers
UX Designers
User Researchers
Business Analysts
Balance
Conclusion
7. UNIQUE APPROACHES
Kanban
Work In Progress Limits
Information Radiators
Scrum
Adopting New Approaches
Team Reviews
Retrospectives
Daily Planning
Workshops
Shared Values
Psychological Safety
Conclusion
8. INSIDE THE SYSTEM
Systems Thinking
Building on Systems Thinking
Waste
Dependencies
Siloed Working
Team Size
Technical Debt
Decision Making
Outputs vs Outcomes
Continuous Value Delivery
Conclusion
9. CREATING A FOUNDATION
Shared Vision
Facilitation
Work Agreements
Trust
Impediments
Experimentation
Definition of Done
Goal Setting
Forecasting
Conclusion
10. BECOMING A DELIVERY MANAGER
Furthering your Knowledge and Skills
Mentoring
Your Plan
Support
Gaining Experience
Collaboration
Progression
Your Journey
Conclusion
Acknowledgments
References
About the Author
