List of Abbreviations

AC air conditioning ACAS Advisory, Conciliation and Arbitration Service ACM asbestos-containing material ACoP Approved Code of Practice ACPO Association of Chief Police Officers AD anaerobic digestion ADR alternative dispute resolution AE annual equivalent AED automated external defibrillator AFDD arc fault detection devices AFM Association of Facilities Managers AGA Authorised Guarantee Agreement AHU air handling unit AI assignment instruction AIB asbestos insulating board AMR automatic meter reader AP appointed person ASHRAE American Society of Heating, Refrigerating and Air-Conditioning Engineers BALI British Association of Landscape Industries BAR British Association of Removers BAS building automation system BCIS Building Cost Information Service BCM business continuity management BCO British Council for Offices BCP business continuity planning/plan BE built environment BEIS Business, Energy and Industrial Strategy BEMS building energy management systems BESA Building Engineering Services Association BIA business impact analysis BICSc British Institute of Cleaning Science BIFM British Institute of Facilities Management BIM building information modelling BITC Business in the Community BMS building management system BOO Build, Own, Operate BOT Build, Operate, Transfer BRE Building Research Establishment BREEAM Building Research Establishment Environmental Assessment Method BRICS Brazil, Russia, India, China and South Africa BS British Standard BSI British Standards Institution BSIA British Security Industry Association BSRIA Building Services Research and Information Association BT British Telecom BTEC Business and Technology Education Council BV best value BVPP Best Value Performance Plan CAD computer-aided design CAFM computer-aided facilities management CAWR Control of Asbestos at Work Regulations CBA cost-benefit analysis CBM condition-based maintenance CCP critical control point CCTV closed circuit television CDM Construction Design and Management Regulations CEA cost-effectiveness analysis CEEQUAL Civil Engineering Environmental Quality Assessment and Award Scheme CES Customer Effort Score CFM Centre for Facilities Management or Certified Facility Manager CHAS Contractors Health and Safety Assessment Scheme CHP combined heat and power CIBSE Chartered Institution of Building Services Engineers CIOB Chartered Institute of Building CIPS Chartered Institute of Procurement and Supply CIS Construction Industry Scheme CITB Construction Industry Training Board CITES Convention on International Trade in Endangered Species of Wild Fauna and Flora CLP Classification, Labelling and Packaging Regulation CMG Commercial Moving Group CMMS computerised maintenance management system COSHH Control of Substances Hazardous to Health Regulations CPA critical path analysis CPI critical performance indicators CPSS Cleaning Professionals Skills Suite CPU central processing unit CRC Carbon Reduction Commitment CRM customer relationship management CSF critical success factors CSR corporate social responsibility CV constant volume DAERA Department of Agriculture, Environment and Rural Affairs DAS Design and Access Statement DBFO Design, Build, Finance, Operate DCF discounted cash flow DCMF Design, Construct, Manage, Finance DDA Disability Discrimination Act DEC Display Energy Certificate DEFRA Department for Environment, Food and Rural Affairs DNO distribution network operator DPC damp proof course DPIA data protection impact assessment DPO data protection officer DQI Design Quality Indicator DREAM Defence Related Environmental Assessment Method DSE Health and Safety (Display Screen Equipment) Regulations EA Environment Agency ECA enhanced capital allowance EDMS electronic document management system EDS Electronic Data Systems EFAW emergency first aid at work EFQM European Foundation of Quality Management EfW energy-from-waste EHO Environmental Health Officer EIA environmental impact assessment EIA/TIA Electronic Industry Association and the Telecommunications Industry Association EMAS Eco-Management and Audit Scheme EMEA Europe, the Middle East and Africa EMI electromagnetic interference EMS electromagnetic screen EPBD Energy Performance of Buildings Directive EPC Energy Performance Certificate ERP enterprise resource planning ESOS Energy Savings Opportunity Scheme ESTA Energy Services and Technology Association ETO economic, technical or organisational reason EU European Union EWC European Waste Catalogue EWS enterprise-wide system FAQ frequently asked questions FAW first aid at work FELV functional extra-low...