The Lean Six Sigma Black Belt Handbook

Frank Voehl serves as the director of process improvement for Nova Southeastern University, as chairman and president of Strategy Associates, Inc., and as a senior consultant and chancellor for the Harrington Institute. He is also chairman of the board for a number of businesses and is a Grand Master Black Belt instructor and technology advisor at the University of Central Florida in Orlando. He is recognized as one of the world leaders in applying quality measurement and Lean Six Sigma methodologies to business processes.

Voehl has extensive knowledge of NRC, FDA, GMP, and NASA quality system requirements. He is an expert in ISO 9000, QS 9000/14000/18000, and integrated Lean Six Sigma quality system standards and processes. He has degrees from St. John's University and advanced studies at New York University, as well as an honorary doctor of divinity degree. Since 1986, he has been responsible for overseeing the implementation of quality management systems with organizations in such diverse industries as telecommunications and utilities, federal, state, and local government agencies, public administration and safety, pharmaceuticals, insurance/banking, manufacturing, and institutes of higher learning. In 2002, he joined the Harrington Group as the chief operating officer and executive vice president. He has held executive management positions with Florida Power and Light and FPL Group, where he was the founding general manager and COO of QualTec Quality Services for seven years. He has written and published/co-published over 35 books and hundreds of technical papers on business management, quality improvement, change management, knowledge management, logistics, and team building, and has received numerous awards for community leadership, service to the third world countries, and student mentoring.

The Bahamas National Quality Award was developed in 1991 by Voehl to recognize the many contributions of companies in the Caribbean regi