The Routledge Handbook of Language in the Workplace

Preface

Meredith Marra and Jo Angouri

Acknowledgements

Introduction
Bernadette Vine

Section I: Theoretical and Methodological Approaches

1 Interactional Sociolinguistics
Cynthia Gordon and Joshua Kraut

2 Conversation Analysis
Merran Toerien

3 Critical Discourse Studies
Veronika Koller

4 Linguistic Ethnography
Nick Wilson

5 Corpus Linguistics
Michael Handford

6 (Im)politeness Theory
Michael Haugh and Yasuhisa Watanabe

7 Rapport Management
Jeannie Fletcher

8 Social Constructionism
Mariana Lazzaro-Salazar

9 Communities of Practice
Brian W. King

10 Genre Theory
Kieran A. File

Section II: Different Workplace Settings

11 Corporate Settings
Dorien Van De Mieroop and Jonathan Clifton

12 Language in Blue-Collar Workplaces
Dorte Lonsmann and Kamilla Kraft

13 Language in Legal Settings
Bronwen Innes

14 Service Encounters
J. Cesar Felix-Brasdefer

15 Call Centre Discourse
Jon S. Y. Hui

16 Genetic Counselling
Olga Zayts

Section III: Key Areas of Workplace Talk

17 Directives in Workplace Discourse
Junko Saito and Haruko Minegishi Cook

18 Relational Talk at Work
Julien C. Mirivel and Ryan Fuller

19 Humour in the Workplace
Bernie Chun Nam Mak

20 Workplace Narratives
Hans J. Ladegaard

21 Miscommunication at Work
Maria Stubbe

22 Conflict Talk
Almut Koester

23 Argumentation in the Workplace
Jerome Jacquin

24 Interpreting in the Workplace
Chase Wesley Raymond

Section IV: Identity and the Workplace

25 Gender and the Workplace
Louise Mullany and Melissa Yoong

26 Leadership
Stephanie Schnurr

27 Intercultural Communication in the Workplace
Janet Holmes

28 Identity in the Workplace in a Context of Increasing Multilingualism
Georges Luedi

29 Men's Talk in Women's Work: Doing Being a Nurse
Joanne McDowell

30 Professional Identity Construction: Cabin Crew Discourse
Barbara Clark

Section V: Applications

31 Vocational Education
Stefano A. Losa

32 Gender, Language, and Leadership: Enabling Women Leaders
Judith Baxter

33 Language Preparation for Internationally Educated Professionals
Julie Kerekes

34 Language Learning On-the-Job
Lynda Yates