Getting Things Done at Work

Name: Getting Things Done at Work | The discourse of power in workplace interaction
Brand: John Benjamins Publishing Company
Price: 118.99 EUR
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The discourse of power in workplace interaction

Bernadette Vine(Autor*in)

John Benjamins Publishing Company

1. Auflage

Erschienen am 24. Juni 2004

X, 278 Seiten

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Inhalt

Getting Things Done atWork
Editorial page
Title page
LCC page
Table of contents
Acknowledgments
1. Introduction
1.1. Exploring power in a New Zealand workplace
1.2. Methodology
1.2.1. Data collection
1.2.2. Dataset
1.2.3. Data processing procedure
References
2. Directives, requests and advice
2.1. Previous research on directives, requests and advice
2.1.1. Directives
2.1.2. Requests
2.1.3. Advice
2.1.4. Compliance-gaining
2.1.5. Summary of previous research
2.2. Definitions from previous research
2.2.1. Directive
2.2.2. Request
2.2.3. Advice
2.3. Terminology
2.4. Distinguishing factors
2.4.1. Role-relationships and obligation
2.4.2. Expectation of compliance and right of refusal
2.4.3. Benefit from the action
2.4.4. Summary of distinguishing factors
2.5. Different sub-types of directives, requests and advice
2.5.1. now or later
2.5.2. Elicited or spontaneous
2.5.3. Specific or general
2.5.4. Condition or no condition
2.5.5. Prohibitives
2.5.6. Summary of sub-types
2.6. Politeness as a distinguishing criteria
2.7. Conclusion
References
3. Identifying control acts
3.1. Forms
3.1.1. Imperatives
3.1.2. Interrogatives and declaratives
3.1.3. Summary
3.2. Identifying control acts where the action is not stated
3.3. Context
3.3.1. Social context
3.3.2. Discourse context
3.4. Intention and perception
3.5. Conclusion
References
4. Analysis of control act head acts
4.1. Overall results
4.2. Basic categorisation of head acts
4.2.1. Introduction
4.2.2. Directness and explicitness
4.3. Categorisation of explicit head acts
4.3.1. Imperatives
4.3.2. Interrogatives
4.3.3. Declaratives
4.3.4. Summary of explicit head act categorisation
4.4. Categorisation of implicit head acts
4.4.1. Partial/incomplete/abbreviated action
4.4.2. Focus on others
4.4.3. Summary of implicit head act categorisation
4.5. Conclusion
5. Modification of control act head acts
5.1. Internal modification
5.1.1. Syntactic modification
5.1.2. Lexical/phrasal modification
5.1.3. Modal verbs
5.1.4. Semantics of modal verbs and marginal auxiliaries
5.1.5. Summary of internal modification devices
5.2. External modification
5.2.1. Alerters
5.2.2. Supportive moves
5.2.3. Summary of external modification devices
5.3. Conclusion
6. Exploring control acts in context
6.1. Introduction to the interaction
6.2. Analysis of the interaction
6.2.1. Status report
6.2.2. Genevieve seeks advice on use of the passive
6.2.3. Donna's writing
6.2.4. Conferences
6.2.5. Marcie's problem
6.2.6. Work priorities
6.2.7. Policy unit one report
6.3. Control acts in context
References
7. Control acts between Managers and their staff
7.1. Types of control act
7.1.1. Between Managers and Senior Staff
7.1.2. Between Managers and Administration Staff
7.1.3. Comparing Managers and staff at different levels
7.2. Forms used
7.2.1. Between Managers and Senior Staff
7.2.2. Between Managers and Administration Staff
7.2.3. Comparing Managers and staff at different levels
7.3. External mitigation of Managers' directives to Executive Assistants
7.4. Conclusion
References
8. Managers and power in the workplace
8.1. Other ways the Managers may minimise or mark status differences
8.1.1. Acknowledgement of staff's skills and expertise
8.1.2. Turn-taking
8.1.3. Amount of talk
8.1.4. Topic choice
8.1.5. Other types of speech act
8.2. Sonia and Ruth's interactive style of management
8.2.1. General style of management
8.2.2. Dealing with potentially problematic situations
8.3. Power in the interactions between Managers and their staff
References
9. Language and power between equals
9.1. Control acts
9.1.1. Types of control act
9.1.2. Forms used
9.1.3. Mitigation
9.1.4. Summary
9.2. Other aspects of interaction between equals
9.2.1. Amount of talk
9.2.2. Turn-taking
9.2.3. Topic choice and flow
9.2.4. Acknowledgement of expertise power
9.2.5. Acknowledgement of face
9.3. Effective communication between equals
References
Appendix A.Transcription conventions
Basic Conventions
Non-standard speech and noises
Numbering in transcript excerpts cited
Appendix B. Main interaction purpose and word counts
Appendix C. Directive head acts
Sonia's directives
Sonia to Anna (26 with 29 head acts)
Sonia to Beth (50 with 54 head acts)
Sonia to Clare (3 with 5 head acts)
Sonia to Donna (5 with 5 head acts)
Sonia to Eloise (16 with 22 head acts)
Sonia to Francine (8 with 11 head acts)
Sonia to Genevieve (29 with 34 head acts)
Sonia to Hilary (20 with 24 head acts)
Sonia to Irene (2 with 4 head acts)
Ruth's directives
Ruth to Irene (35 with 40 head acts)
Jo (35 with 42 head acts)
Katie (7 with 9 head acts)
Leigh (8 with 14 head acts)
Mary (9 with 12 head acts)
Nell (7 with 7 head acts)
Ondine (4 with 5 head acts)
Quinta (1 with 2 head acts)
Appendix D. Request head acts
Requests to Sonia
Ruth to Sonia (1 with 1 head act)
Therese to Sonia (3 with 4 head acts)
Clare to Sonia (3 with 6 head acts)
Genevieve to Sonia (7 with 8 head acts)
Requests to Ruth
Sonia to Ruth (4 with 6 head acts)
Irene to Ruth (4 with 4 head acts)
Katie to Ruth (1 with 1 head act)
Leigh to Ruth (1 with 1 head act)
Mary to Ruth (1 with 1 head act)
Quinta to Ruth (1 with 1 head act)
Requests to Therese
Sonia to Therese (5 with 5 head acts)
Requests to Katie
Mary to Katie (2 with 2 head acts)
Ondine to Katie (2 with 2 head acts)
Requests to Jo
Vera to Jo (6 with 7 head acts)
Requests to Vera
Jo to Vera (1 with 1 head act)
Requests to Francine
Jo to Francine (4 with 4 head acts)
Requests to Ursula
Katie to Ursula (6 with 7 head acts)
Appendix E. Advice head acts
Advice from Sonia
Sonia to Anna (1 with 1 head act)
Sonia to Genevieve (5 with 8 head acts)
Advice to Sonia
Francine to Sonia (1 with 1 head act)
Genevieve (1 with 1 head act)
Advice from Ruth
Ruth to Jo (2 with 2 head acts)
Ruth to Katie (1 with 1 head act)
Ruth to Phoebe (1 with 1 head act)
Ruth to Sonia (1 with 2 head acts)
Advice from and to Katie
Katie to Jo (6 with 7 head acts)
Katie to Mary (15 with 19 head acts)
Katie to Ondine (2 with 2 head acts)
Ondine to Katie (2 with 4 head acts)
Advice to Jo by Non-Informant Participants
Vera to Jo (1 with 2 head acts)
Francine to Jo (8 with 8 head acts)
Notes
References
Author Index
Subject Index
The Pragmatics & Beyond New Series

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