Handbook of Hospitality Human Resources Management

Part 1 Acquiring human resources; Chapter 1 HR in the hospitality industry: strategic frameworks and priorities, J. Bruce Tracey, Sean A. Way, Michael J. Tews; Chapter 2 Job analysis: the basis for all things H.R., Jalane M. Meloun; Chapter 3 Get it right the first time: using job competencies for positive hiring outcomes in the hospitality industry, Peter Ricci; Part 2 Retaining human resources; Chapter 4 Organizational culture in the casual dining restaurant industry: the impact that culture has on service quality and customers' intentions to return, Dean A. Koutroumanis; Chapter 5 Ethical principles and practices in human resources management, Frank J. Cavico, Bahaudin G. Mujtaba; Chapter 6 Human resources management and a service culture, Denver E. Severt, Catherine Curtis; Chapter 7 Employee relations: a problem-solving approach, R. Thomas George; Chapter 8 Human resource management's role in ethics within the hospitality industry, Jalane M. Meloun, Stephen E. Sussman; Chapter 9 Organisational communication in the hospitality industry: critical issues, Margaret Deery, Leo Jago; Chapter 10 Employee turnover: calculation of turnover rates and costs, Akin Aksu; Chapter 11 The role of conflict management in human resource development in the hospitality industry, Larry A. Rice, Claire Michele Rice; Chapter 12 Work-family conflict and facilitation: implications for hospitality researchers, Osman M. Karatepe; Chapter 13 The optimal hospitality leader: creating a thriving, self-motivating, leadership-followership organizational network, Dr. George Alexakis; Chapter 14 The path of least resistance? Choice and constraint in HRM strategy in the UK hotel sector, Nick Wilton; Part 3 Developing human resources; Chapter 15 Employee orientation and mentoring programs, Bahaudin G. Mujtaba; Chapter 16 Human capital development: a return on investment perspective, Robin B. DiPietro; Chapter 17 Contributing to employee development through training and education, Debra Cannon; Chapter 18 An HR practitioner's view: four actions that HR executives can take to get their services used, Robert C. Preziosi; Part 4 Critical human resource issues; Chapter 19 Employee management and innovation, Michael Ottenbacher; Chapter 20 Development of a sustainable tourism hospitality human resources management module: a template for teaching sustainability across the curriculum1This chapter is a reprinted version of: Tesone, D.V. (2004). Development of a sustainable tourism hospitality human resources management module: A template for teaching sustainability across the curriculum. International Journal of Hospitality Management, 23(3), 207-237. (Permission for this reprinted version has been granted by the editor.), Dana V. Tesone; Chapter 21 Strategic human resources management issues in hospitality and tourism organizations, Fevzi Okumus;