Introduction to EBPP Definition of Electronic Bill Presentment and Payment EBPP Service Types and Basic Business Models EBPP Evolution Phases EBPP Entities and Players Who Is Using Electronic Bill Presentment and Payment Requirements for EBPP Driving Forces for EBPP Challenges to EBPP The Billing Process Creation of the Bill Presentment of the Bill Payment Comparison of Paper-Based and Electronic Solutions Operational Aspects Business Models for EBPP Biller Direct E-Mail Consolidator Alternatives Consumer-Centric Aggregation Use of Portals Service Bureau Application Service Provider Invited Pull Comparison of Business Models Value-Added Attributes of EBPP Value-Added Features to EBPP Core Solutions Electronic-Component Composition Content Authoring and Deployment Customer Relationship Management (CRM) Use of EBPP for Business-to-Business (B2B) Relationships Use of EBPP for Business-to-Consumer (B2C) Relationships Use of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) Environments Real-Time and Convergent Mediation Risks, Security, and Privacy with EBPP Business Models and Solutions The EBPP Security Assurance Process Security Risks with EBPP Security Solutions Data Privacy Legal Issues Identrus Case Study Open Platform for Security (OPSEC) Documentation and Payment Standards for EBPP Documentation Standards Payment StandardsAlliances among EBPP Entities EBPP Service Providers and Products Software Vendors and Application Service Providers Financial Service Providers Billing Service Providers Consolidators and Aggregators Portals, Distributors, and Exchanges Document and Postal Service Outsourcers Service Bureaus The Selection Process EBPP Operating Concepts Fault and Performance Management Storage Management Data Warehousing for Maintaining Data Support Systems and Management Applications Integration of Core and Management Applications Case Studies of Successful EBPP Implementations Case Study 1 - HTC with WebOSS to Implement EBPP Case Study 2 - CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and Payment Case Study 3 - The Pitney Bowes Story Summary and Trends of Designing, Implementing, and Operating EBPP Solutions Benefits of Offering and Using EBPP Positioning EBPP Key Issues to Be Solved for Successful EBPP Applications Successful Business Models - Impact of Demographics Regional Expectations Summary Acronyms Bibliography Index Each chapter concludes with a summary
