Better Business Relationships

Dedication, preface, introduction
Part 1 - Difference - Understanding Yourself and Others
Chapter 1: Introduction - Difference Is Good. Perception and authenticity
Chapter 2: Emotional Intelligence and Empathy - Managing emotions in yourself and others
Chapter 3: Know Yourself and Adapt to Others - NLP, cognitive styles, personality, gender, generation and culture
Chapter 4: Relationship Styles and Team Roles
Part 2 - Adaptation - Learning How to Change
Chapter 5: Why Change Is Important But Difficult - Attitudes, habits, comfort zones
Chapter 6: How to Learn Effectively - Learning process and learning styles
Chapter 7: Changing Yourself and Others - The change process, goal setting, models of human behaviour, change management , reframing
Chapter 8: Managing Stress, Mindfulness and Building Resilience
Part 3 - Communication Fundamentals
Chapter 9: Face-to-Face Communication
Chapter 10: Non-verbal Communication and Telephone Communication
Chapter 11: Formal and Informal Communications, Etiquette and Storytelling
Chapter 12: Public Speaking and Presenting
Chapter 13: Written Communication - Emails, blogs and reports
Chapter 14: Influence and Persuasion
Part 4 - Relationship Formation and Conflict Management
Chapter 15: Relationship Competencies and Formation
Chapter 16: Types of Relationship
Chapter 17: Why Relationships Go Wrong
Chapter 18: Creating Rapport and Trust
Chapter 19: Conflict and Dealing with Difficult Behaviour
Chapter 20: Achieving Win:Win and Negotiating Styles
Chapter 21: The Negotiating Process
Part 5 - Internal Relationships
Chapter 22: Adapting to Workplace Cultures and Internal Politics
Chapter 23: Assertiveness
Chapter 24: Bullies, Control Freaks and Stubbornness
Chapter 25: Buy In and Consensus
Chapter 26: Working as Part of a Team and Finding a Mentor
Chapter 27: Team Roles and How Teams Form
Chapter 28: Managing Teams, Virtual Teams and Giving Feedback
Chapter 29: Developing and Coaching People
Chapter 30: Delegation and Supervision
Chapter 31: Motivation and Leadership
Part 6 - External Relationships & Selling
Chapter 32: Working with Customers and Clients - Expectations and satisfaction management
Chapter 33: Establishing New Relationships - Self-esteem and self-confidence, first impressions and personal power
Chapter 34: Building Your Contact Base - Networking, targeting, messaging and social media selling
Chapter 35: Selling Yourself and Your Ideas - Sales processes, decision making and cognitive bias
Chapter 36: Selling Skills - Questions, active listening, persuasion, closing, objections and trusted adviser
Chapter 37: First Meetings
Chapter 38: Pitching and Tenders
Chapter 39: Key Account Management
Chapter 40: Generating Recommendations and Referrals