Mastering Statistical Process Control

Name: Mastering Statistical Process Control
Brand: Routledge
Price: 61.69 EUR
Availability: OnlineOnly

Tim Stapenhurst(Autor*in)

Routledge (Verlag)

1. Auflage

Erschienen am 13. Mai 2013

456 Seiten

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Beschreibung

Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver more effective monitoring, control and improvement in systems, processes and management.

The common obstacle to successful use of SPC is getting bogged down with control charts, forgetting that visual representation of data is but a tool and not an end in itself. Mastering SPC demonstrates how statistical tools are applied and used in reality. This is a book that will open up the power of SPC for many: managers, quality professionals, engineers and analysts, as well as students, will welcome the clarity and explanation that it brings to understanding the use and benefit of SPC in a wide range of engineering, production and service situations.

Key case studies include using SPC to:
? Measure quality and human factors
? Monitor process performance accurately over long periods
? Develop best-practice benchmarks using control charts
? Maximise profitability of fixed assets
? Improve customer service and satisfaction

Rezensionen / Stimmen

'Mr. Stapenhurst has provided our field with a much needed, refreshing treatment of SPC. This book is a welcome contribution to the field of business improvement and quality management.'

Joseph A. De Feo, President & CEO, Juran Institute Inc.

"Tim Stapenhurst brings together a fascinating range of practical examples of SPC, dispelling the myth that SPC is only for 'eggheads', engineers and statisticians, whilst providing an excellent reference for the quality professional. SPC is the managers' key to understanding the processes that make up their business. It unlocks process improvements and provides a gateway to quality."

Nick Baxter, founder and CEO of Cornerstone Community Care, and award-winning social entrepreneur

Weitere Details

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Inhalt

Part 1 An Introduction to the Theory of SPC; Chapter 1 Statistical process control; Part 2 Exploding Data Analysis Myths; Chapter 2 Problems with monthly report tables, goals and quartiles; Chapter 3 Exploring the mis-information in moving average charts; Chapter 4 The problems with year-to-date figures; Part 3 Putting SPC into Practice - The Cases; Chapter 5 Investigating variation in chemical concentration; Chapter 6 Improving examination results by analysing past performance and changing teaching methods; Chapter 7 Demonstration that moving averages are poor indicators of true process performance; Chapter 8 Monitoring rare events; Chapter 9 Comparing surgical complication rates between hospitals; Chapter 10 Comparing the frequency of rare medical errors between medical centres; Chapter 11 Metrics proposal for a training administration process; Chapter 12 Reducing problems during borehole drilling; Chapter 13 Applying control charts to benchmarking in the drilling industry; Chapter 14 Comparing the results of using different; Chapter 15 Using control charts to analyse data with a trend; Chapter 16 Identifying a decrease in the use of hospitality suites; Chapter 17 Increase in reject rate at manufacture due to inspectors' fear of losing their jobs; Chapter 18 Comparison of test results of production process; Chapter 19 Categorising, de-seasonalising and analysing incident data using multivariate charts; Chapter 20 Comparison of time-spent training across different facilities of an organisation; Part 4 Implementing and Using SPC; Chapter 21 Understanding and interpreting a control chart; Chapter 22 Selecting the appropriate control chart; Chapter 23 Procedures and formula for drawing control charts; Chapter 24 An introduction to cusum (cumulative sum) charts; Chapter 25 Issues for the more advanced SPC users; Chapter 26 Data analysis tools; Chapter 27 Setting up a processing monitoring system; Chapter 28 Potential process performance metrics; Part 5 Developing SPC Skills: Organisational Review Questions, Workshops and Exercises; Chapter 29 The Rods Experiment; Chapter 30 Organisational review questions, workshops and exercises; Chapter 31; Part 6 An Introduction to Six Sigma; Chapter 32 An introduction to Six Sigma, Luis Miguel Gimenez;

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