Preface..... 1
Introduction..... 11
Understanding the Generations..... 23
Part One
Before the Job: Rules of Preparing to Lead Your Multigenerational Team..... 41
Rule #1: Don't Fall for the HR Pickup Line..... 43
Rule #2: Value their Values..... 49
Rule #3: Communicate Their Way..... 73
Part Two
On the Job: Rules for Leading Your Multigenerational Team..... 87
Rule #4: Know U DK..... 89
Rule #5: Give a Proper Introduction..... 97
Rule #6: Work Hard..... 113
Rule #7: Display Confidence..... 121
Rule #8: Go by the Book..... 129
Rule #9: Be Consistently Consistent..... 135
Rule #10: Do the Little Things..... 143
Rule #11: Don't Talk about It, Be about It..... 153
Rule #12: Get the Respect of Those They Respect..... 165
Rule #13: Lose the Followers..... 173
Rule #14: Put Down the Phone..... 185
Rule #15: Pass the Credit..... 193
Part Three:
Around the Job: Rules for Leading Effectively Outside of Your Team..... 199
Rule #16: Make it Clean or Make it Private..... 201
Rule #17: Demonstrate Presence..... 211
Rule #18: Limit Two..... 223
Rule #19: Be Bigger than Your Boss..... 229
Rule #20: Worry 'bout Yoself..... 235
Rule #21: Email with Etiquette, Text with Caution..... 241
Rule #22: Learn the Business & the Company..... 253
Rule #23: Network… Genuinely..... 265
Rule #24: Get Involved, Give Back..... 279
Rule #25: Don't' be so Sorry..... 295
See It Through..... 303
Acknowledgments..... 309
Notes..... 313
Index..... 319
About the Author..... 323