Preface ix
Introduction: A People-Centric Methodology 1
Defining the Problem 3
The Experience-Based Economy 12
A Culture of Innovation Elegance 14
Ruthless Discipline: Culture Disguised as a Factory 19
Economics 22
Speed/Tempo 34
Quality 40
Waste 50
Vigilance 60
Variability 64
Automation 74
Ease 80
Autonomy 90
Elasticity 94
Conclusion: Innovation Culture Like a Factory 105
Graceful Empathy: Culture Disguised as the Arts 106
Comparing a Graceful Factory with a Ruthless Factory 110
Common Experiences across the Empathetic Arts 113
Artists' Collaborative Advantage 115
Artists' Competitive Advantage 131
The Artist-Audience Intersection 145
Distinct Experiences within Each Empathetic Art 156
Parenting 157
Martial Arts 166
Improv 179
Music 188
Dance 197
Theater 212
Conclusion 219
Afterword 223
Author Biography 225