Interaction Design,

1 - Cover [Seite 1]
2 - Title Page [Seite 7]
3 - Copyright [Seite 8]
4 - About the Authors [Seite 9]
5 - Credits [Seite 11]
6 - Acknowledgments [Seite 13]
7 - Contents [Seite 15]
8 - What's Inside? [Seite 19]
8.1 - Changes from Previous Editions [Seite 21]
9 - Chapter 1 What Is Interaction Design? [Seite 23]
9.1 - 1.1 Introduction [Seite 23]
9.2 - 1.2 Good and Poor Design [Seite 24]
9.2.1 - 1.2.1 Voice-Mail System [Seite 25]
9.2.2 - 1.2.2 Remote Control [Seite 27]
9.2.3 - 1.2.1 What to Design [Seite 29]
9.3 - 1.3 What Is Interaction Design? [Seite 31]
9.3.1 - 1.3.1 The Components of Interaction Design [Seite 31]
9.3.2 - 1.3.2 Who Is Involved in Interaction Design? [Seite 33]
9.3.3 - 1.3.3 Interaction Design Consultancies [Seite 35]
9.4 - 1.4 The User Experience [Seite 35]
9.5 - 1.5 Understanding Users [Seite 37]
9.6 - 1.6 Accessibility and Inclusiveness [Seite 39]
9.7 - 1.7 Usability and User Experience Goals [Seite 41]
9.7.1 - 1.7.1 Usability Goals [Seite 41]
9.7.2 - 1.7.2 User Experience Goals [Seite 44]
9.7.3 - 1.7.3 Design Principles [Seite 48]
9.8 - Summary [Seite 54]
9.9 - Further Reading [Seite 55]
9.10 - Interview with Harry Brignull [Seite 56]
10 - Chapter 2 The Process of Interaction Design [Seite 59]
10.1 - 2.1 Introduction [Seite 59]
10.2 - 2.2 What Is Involved in Interaction Design? [Seite 60]
10.2.1 - 2.2.1 Understanding the Problem Space [Seite 63]
10.2.2 - 2.2.2 The Importance of Involving Users [Seite 65]
10.2.3 - 2.2.3 Degrees of User Involvement [Seite 67]
10.2.4 - 2.2.4 What Is a User-Centered Approach? [Seite 69]
10.2.5 - 2.2.5 Four Basic Activities of Interaction Design [Seite 72]
10.2.6 - 2.2.6 A Simple Lifecycle Model for Interaction Design [Seite 73]
10.3 - 2.3 Some Practical Issues [Seite 77]
10.3.1 - 2.3.1 Who Are the Users? [Seite 77]
10.3.2 - 2.3.2 What Are the Users' Needs? [Seite 79]
10.3.3 - 2.3.3 How to Generate Alternative Designs [Seite 80]
10.3.4 - 2.3.4 How to Choose Among Alternative Designs [Seite 81]
10.3.5 - 2.3.5 How to Integrate Interaction Design Activities Within Other Lifecycle Models [Seite 86]
10.4 - Summary [Seite 88]
10.5 - Further Reading [Seite 88]
11 - Chapter 3 Conceptualizing Interaction [Seite 91]
11.1 - 3.1 Introduction [Seite 91]
11.2 - 3.2 Conceptualizing Interaction [Seite 93]
11.3 - 3.3 Conceptual Models [Seite 96]
11.4 - 3.4 Interface Metaphors [Seite 100]
11.5 - 3.5 Interaction Types [Seite 103]
11.5.1 - 3.5.1 Instructing [Seite 104]
11.5.2 - 3.5.2 Conversing [Seite 105]
11.5.3 - 3.5.3 Manipulating [Seite 107]
11.5.4 - 3.5.4 Exploring [Seite 108]
11.5.5 - 3.5.5 Responding [Seite 109]
11.6 - 3.6 Paradigms, Visions, Theories, Models, and Frameworks [Seite 110]
11.6.1 - 3.6.1 Paradigms [Seite 111]
11.6.2 - 3.6.2 Visions [Seite 112]
11.6.3 - 3.6.3 Theories [Seite 114]
11.6.4 - 3.6.4 Models [Seite 114]
11.6.5 - 3.6.5 Frameworks [Seite 114]
11.7 - Summary [Seite 117]
11.8 - Further Reading [Seite 118]
11.9 - Interview with Albrecht Schmidt [Seite 119]
12 - Chapter 4 Cognitive Aspects [Seite 123]
12.1 - 4.1 Introduction [Seite 123]
12.2 - 4.2 What Is Cognition? [Seite 124]
12.2.1 - 4.2.1 Attention [Seite 125]
12.2.2 - 4.2.2 Perception [Seite 131]
12.2.3 - 4.2.3 Memory [Seite 133]
12.2.4 - 4.2.4 Learning [Seite 141]
12.2.5 - 4.2.5 Reading, Speaking, and Listening [Seite 142]
12.2.6 - 4.2.6 Problem-Solving, Planning, Reasoning, and Decision-Making [Seite 143]
12.3 - 4.3 Cognitive Frameworks [Seite 145]
12.3.1 - 4.3.1 Mental Models [Seite 145]
12.3.2 - 4.3.2 Gulfs of Execution and Evaluation [Seite 147]
12.3.3 - 4.3.3. Information Processing [Seite 148]
12.3.4 - 4.3.4 Distributed Cognition [Seite 149]
12.3.5 - 4.3.5 External Cognition [Seite 151]
12.3.6 - 4.3.6 Embodied Interaction [Seite 153]
12.4 - Summary [Seite 155]
12.5 - Further Reading [Seite 155]
13 - Chapter 5 Social Interaction [Seite 157]
13.1 - 5.1 Introduction [Seite 157]
13.2 - 5.2 Being Social [Seite 158]
13.3 - 5.3 Face-to-Face Conversations [Seite 161]
13.4 - 5.4 Remote Conversations [Seite 165]
13.5 - 5.5 Co-presence [Seite 172]
13.5.1 - 5.5.1 Physical Coordination [Seite 172]
13.5.2 - 5.5.2 Awareness [Seite 172]
13.5.3 - 5.5.3 Shareable Interfaces [Seite 174]
13.6 - 5.6 Social Engagement [Seite 180]
13.7 - Summary [Seite 184]
13.8 - Further Reading [Seite 184]
14 - Chapter 6 Emotional Interaction [Seite 187]
14.1 - 6.1 Introduction [Seite 187]
14.2 - 6.2 Emotions and the User Experience [Seite 188]
14.3 - 6.3 Expressive Interfaces and Emotional Design [Seite 194]
14.4 - 6.4 Annoying Interfaces [Seite 196]
14.5 - 6.5 Affective Computing and Emotional AI [Seite 201]
14.6 - 6.6 Persuasive Technologies and Behavioral Change [Seite 204]
14.7 - 6.7 Anthropomorphism [Seite 209]
14.8 - Summary [Seite 212]
14.9 - Further Reading [Seite 213]
15 - Chapter 7 Interfaces [Seite 215]
15.1 - 7.1 Introduction [Seite 215]
15.2 - 7.2 Interface Types [Seite 216]
15.2.1 - 7.2.1 Command-Line Interfaces [Seite 217]
15.2.2 - 7.2.2 Graphical User Interfaces [Seite 219]
15.2.3 - 7.2.3 Multimedia [Seite 231]
15.2.4 - 7.2.4 Virtual Reality [Seite 234]
15.2.5 - 7.2.5 Website Design [Seite 238]
15.2.6 - 7.2.6 Mobile Devices [Seite 241]
15.2.7 - 7.2.7 Appliances [Seite 244]
15.2.8 - 7.2.8 Voice User Interfaces [Seite 246]
15.2.9 - 7.2.9 Pen-Based Devices [Seite 248]
15.2.10 - 7.2.10 Touchscreens [Seite 250]
15.2.11 - 7.2.11 Gesture-Based Systems [Seite 251]
15.2.12 - 7.2.12 Haptic Interfaces [Seite 253]
15.2.13 - 7.2.13 Multimodal Interfaces [Seite 254]
15.2.14 - 7.2.14 Shareable Interfaces [Seite 257]
15.2.15 - 7.2.15 Tangible Interfaces [Seite 260]
15.2.16 - 7.2.16 Augmented Reality [Seite 263]
15.2.17 - 7.2.17 Wearables [Seite 267]
15.2.18 - 7.2.18 Robots and Drones [Seite 269]
15.2.19 - 7.2.19 Brain-Computer Interfaces [Seite 272]
15.2.20 - 7.2.20 Smart Interfaces [Seite 273]
15.3 - 7.3 Natural User Interfaces and Beyond [Seite 274]
15.4 - 7.4 Which Interface? [Seite 275]
15.5 - Summary [Seite 277]
15.6 - Further Reading [Seite 277]
15.7 - Interview with Leah Buechley [Seite 279]
16 - Chapter 8 Data Gathering [Seite 281]
16.1 - 8.1 Introduction [Seite 281]
16.2 - 8.2 Five Key Issues [Seite 282]
16.2.1 - 8.2.1 Setting Goals [Seite 282]
16.2.2 - 8.2.2 Identifying Participants [Seite 283]
16.2.3 - 8.2.3 Relationship with Participants [Seite 284]
16.2.4 - 8.2.4 Triangulation [Seite 286]
16.2.5 - 8.2.5 Pilot Studies [Seite 287]
16.3 - 8.3 Data Recording [Seite 288]
16.3.1 - 8.3.1 Notes Plus Photographs [Seite 288]
16.3.2 - 8.3.2 Audio Plus Photographs [Seite 289]
16.3.3 - 8.3.3 Video [Seite 289]
16.4 - 8.4 Interviews [Seite 290]
16.4.1 - 8.4.1 Unstructured Interviews [Seite 290]
16.4.2 - 8.4.2 Structured Interviews [Seite 291]
16.4.3 - 8.4.3 Semi-structured Interviews [Seite 291]
16.4.4 - 8.4.4 Focus Groups [Seite 293]
16.4.5 - 8.4.5 Planning and Conducting an Interview [Seite 294]
16.4.6 - 8.4.6 Other Forms of Interview [Seite 299]
16.4.7 - 8.4.7 Enriching the Interview Experience [Seite 299]
16.5 - 8.5 Questionnaires [Seite 300]
16.5.1 - 8.5.1 Questionnaire Structure [Seite 301]
16.5.2 - 8.5.2 Question and Response Format [Seite 302]
16.5.3 - 8.5.3 Administering Questionnaires [Seite 305]
16.6 - 8.6 Observation [Seite 309]
16.6.1 - 8.6.1 Direct Observation in the Field [Seite 310]
16.6.2 - 8.6.2 Direct Observation in Controlled Environments [Seite 317]
16.6.3 - 8.6.3 Indirect Observation: Tracking Users' Activities [Seite 320]
16.7 - 8.7 Choosing and Combining Techniques [Seite 322]
16.8 - Summary [Seite 326]
16.9 - Further Reading [Seite 326]
17 - Chapter 9 Data Analysis, Interpretation, and Presentation [Seite 329]
17.1 - 9.1 Introduction [Seite 329]
17.2 - 9.2 Quantitative and Qualitative [Seite 330]
17.2.1 - 9.2.1 First Steps in Analyzing Data [Seite 332]
17.3 - 9.3 Basic Quantitative Analysis [Seite 333]
17.4 - 9.4 Basic Qualitative Analysis [Seite 342]
17.4.1 - 9.4.1 Identifying Themes [Seite 344]
17.4.2 - 9.4.2 Categorizing Data [Seite 346]
17.4.3 - 9.4.3 Critical Incident Analysis [Seite 349]
17.5 - 9.5 Which Kind of Analytic Framework to Use? [Seite 351]
17.5.1 - 9.5.1 Conversation Analysis [Seite 352]
17.5.2 - 9.5.2 Discourse Analysis [Seite 353]
17.5.3 - 9.5.3 Content Analysis [Seite 354]
17.5.4 - 9.5.4 Interaction Analysis [Seite 355]
17.5.5 - 9.5.5 Grounded Theory [Seite 356]
17.5.6 - 9.5.6 Systems-Based Frameworks [Seite 360]
17.6 - 9.6 Tools to Support Data Analysis [Seite 363]
17.7 - 9.7 Interpreting and Presenting the Findings [Seite 364]
17.7.1 - 9.7.1 Structured Notations [Seite 366]
17.7.2 - 9.7.2 Using Stories [Seite 366]
17.7.3 - 9.7.3 Summarizing the Findings [Seite 367]
17.8 - Summary [Seite 369]
17.9 - Further Reading [Seite 369]
18 - Chapter 10 Data at Scale [Seite 371]
18.1 - 10.1 Introduction [Seite 371]
18.2 - 10.2 Approaches to Collecting and Analyzing Data [Seite 373]
18.2.1 - 10.2.1 Scraping and "Second Source" Data [Seite 374]
18.2.2 - 10.2.2 Collecting Personal Data [Seite 375]
18.2.3 - 10.2.3 Crowdsourcing Data [Seite 375]
18.2.4 - 10.2.4 Sentiment Analysis [Seite 380]
18.2.5 - 10.2.5 Social Network Analysis [Seite 381]
18.2.6 - 10.2.6 Combining Multiple Sources of Data [Seite 386]
18.3 - 10.3 Visualizing and Exploring Data [Seite 388]
18.4 - 10.4 Ethical Design Concerns [Seite 397]
18.5 - Summary [Seite 405]
18.6 - Further Reading [Seite 406]
19 - Chapter 11 Discovering Requirements [Seite 407]
19.1 - 11.1 Introduction [Seite 407]
19.2 - 11.2 What, How, and Why? [Seite 408]
19.2.1 - 11.2.1 What Is the Purpose of the Requirements Activity? [Seite 408]
19.2.2 - 11.2.2 How to Capture Requirements Once They Are Discovered? [Seite 408]
19.2.3 - 11.2.3 Why Bother? Avoiding Miscommunication [Seite 409]
19.3 - 11.3 What Are Requirements? [Seite 409]
19.3.1 - 11.3.1 Different Kinds of Requirements [Seite 412]
19.4 - 11.4 Data Gathering for Requirements [Seite 417]
19.4.1 - 11.4.1 Using Probes to Engage with Users [Seite 420]
19.4.2 - 11.4.2 Contextual Inquiry [Seite 422]
19.4.3 - 11.4.3 Brainstorming for Innovation [Seite 424]
19.5 - 11.5 Bringing Requirements to Life: Personas and Scenarios [Seite 425]
19.5.1 - 11.5.1 Personas [Seite 425]
19.5.2 - 11.5.2 Scenarios [Seite 430]
19.6 - 11.6 Capturing Interaction with Use Cases [Seite 437]
19.7 - Summary [Seite 439]
19.8 - Further Reading [Seite 439]
19.9 - Interview with Ellen Gottesdiener [Seite 440]
20 - Chapter 12 Design, Prototyping, and Construction [Seite 443]
20.1 - 12.1 Introduction [Seite 443]
20.2 - 12.2 Prototyping [Seite 444]
20.2.1 - 12.2.1 What Is a Prototype? [Seite 444]
20.2.2 - 12.2.2 Why Prototype? [Seite 446]
20.2.3 - 12.2.3 Low-Fidelity Prototyping [Seite 448]
20.2.4 - 12.2.4 High-Fidelity Prototyping [Seite 450]
20.2.5 - 12.2.5 Compromises in Prototyping [Seite 451]
20.3 - 12.3 Conceptual Design [Seite 456]
20.3.1 - 12.3.1 Developing an Initial Conceptual Model [Seite 461]
20.3.2 - 12.3.2 Expanding the Initial Conceptual Model [Seite 466]
20.4 - 12.4 Concrete Design [Seite 467]
20.5 - 12.5 Generating Prototypes [Seite 469]
20.5.1 - 12.5.1 Generating Storyboards [Seite 469]
20.5.2 - 12.5.2 Generating Card-Based Prototypes [Seite 471]
20.6 - 12.6 Construction [Seite 479]
20.6.1 - 12.6.1 Physical Computing [Seite 480]
20.6.2 - 12.6.2 SDKs: Software Development Kits [Seite 485]
20.7 - Summary [Seite 486]
20.8 - Further Reading [Seite 487]
20.9 - Interview with Jon Froehlich [Seite 488]
21 - Chapter 13 Interaction Design in Practice [Seite 493]
21.1 - 13.1 Introduction [Seite 493]
21.2 - 13.2 AgileUX [Seite 495]
21.2.1 - 13.2.1 User Research [Seite 497]
21.2.2 - 13.2.2 Aligning Work Practices [Seite 499]
21.2.3 - 13.2.3 Documentation [Seite 503]
21.3 - 13.3 Design Patterns [Seite 506]
21.4 - 13.4 Open Source Resources [Seite 511]
21.5 - 13.5 Tools for Interaction Design [Seite 513]
21.6 - Summary [Seite 515]
21.7 - Further Reading [Seite 516]
22 - Chapter 14 Introducing Evaluation [Seite 517]
22.1 - 14.1 Introduction [Seite 517]
22.2 - 14.2 The Why, What, Where, and When of Evaluation [Seite 518]
22.2.1 - 14.2.1 Why Evaluate? [Seite 518]
22.2.2 - 14.2.2 What to Evaluate [Seite 519]
22.2.3 - 14.2.3 Where to Evaluate [Seite 520]
22.2.4 - 14.2.4 When to Evaluate [Seite 521]
22.3 - 14.3 Types of Evaluation [Seite 522]
22.3.1 - 14.3.1 Controlled Settings Involving Users [Seite 523]
22.3.2 - 14.3.2 Natural Settings Involving Users [Seite 526]
22.3.3 - 14.3.3 Any Settings Not Involving Users [Seite 527]
22.3.4 - 14.3.4 Selecting and Combining Methods [Seite 528]
22.3.5 - 14.3.5 Opportunistic Evaluations [Seite 529]
22.4 - 14.4 Evaluation Case Studies [Seite 529]
22.4.1 - 14.4.1 Case Study 1: An Experiment Investigating a Computer Game [Seite 529]
22.4.2 - 14.4.2 Case Study 2: Gathering Ethnographic Data at the Royal Highland Show [Seite 532]
22.5 - 14.5 What Did We Learn from the Case Studies? [Seite 536]
22.6 - 14.6 Other Issues to Consider When Doing Evaluation [Seite 538]
22.6.1 - 14.6.1 Informing Participants About Their Rights and Getting Their Consent [Seite 538]
22.6.2 - 14.6.2 Issues That Influence the Choice of Method and How the Data Is Interpreted [Seite 539]
22.7 - Summary [Seite 542]
22.8 - Further Reading [Seite 542]
23 - Chapter 15 Evaluation Studies: From Controlled to Natural Settings [Seite 545]
23.1 - 15.1 Introduction [Seite 545]
23.2 - 15.2 Usability Testing [Seite 546]
23.2.1 - 15.2.1 Methods, Tasks, and Users [Seite 546]
23.2.2 - 15.2.2 Labs and Equipment [Seite 547]
23.2.3 - 15.2.3 Case Study: Testing the iPad Usability [Seite 550]
23.3 - 15.3 Conducting Experiments [Seite 555]
23.3.1 - 15.3.1 Hypotheses Testing [Seite 555]
23.3.2 - 15.3.2 Experimental Design [Seite 556]
23.3.3 - 15.3.3 Statistics: t-tests [Seite 558]
23.4 - 15.4 Field Studies [Seite 558]
23.4.1 - 15.4.1 In-the-Wild Studies [Seite 560]
23.4.2 - 15.4.2 Other Perspectives [Seite 563]
23.5 - Summary [Seite 566]
23.6 - Further Reading [Seite 567]
23.7 - Interview with danah boyd [Seite 568]
24 - Chapter 16 Evaluation: Inspections, Analytics, and Models [Seite 571]
24.1 - 16.1 Introduction [Seite 571]
24.2 - 16.2 Inspections: Heuristic Evaluation and Walk-Throughs [Seite 572]
24.2.1 - 16.2.1 Heuristic Evaluation [Seite 572]
24.2.2 - 16.2.2 Walk-Throughs [Seite 583]
24.3 - 16.3 Analytics and A/B Testing [Seite 589]
24.3.1 - 16.3.1 Web Analytics [Seite 589]
24.3.2 - 16.3.2 A/B Testing [Seite 596]
24.4 - 16.4 Predictive Models [Seite 598]
24.4.1 - 16.4.1 Fitts' Law [Seite 598]
24.5 - Summary [Seite 600]
24.6 - Further Reading [Seite 601]
25 - References [Seite 603]
26 - Index [Seite 641]
27 - EULA [Seite 659]