The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organizations Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.
Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today.
The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
Sprache
Verlagsort
Zielgruppe
Dateigröße
ISBN-13
978-90-8753-774-6 (9789087537746)
Schweitzer Klassifikation
1 - Foreword [Seite 6]
2 - Introduction [Seite 9]
3 - Acknowledgements [Seite 14]
4 - Part I - Leadership, people, organizationand strategy [Seite 30]
4.1 - Chapter 1 Introduction to IT/business alignment, planning, execution and governance [Seite 32]
4.1.1 - 1.0What is covered in this chapter? [Seite 32]
4.1.2 - 1.1Overview [Seite 32]
4.1.3 - 1.2Definition, purpose and scope of IT governance [Seite 38]
4.1.4 - 1.3Linking the CEO role to achieving business growth, improving profitability and creating an effective governance and compliance environment [Seite 43]
4.1.5 - 1.4Overview of the integrated IT governance framework, major components and prerequisites [Seite 44]
4.1.6 - 1.5Steps in making IT governance real [Seite 52]
4.1.7 - 1.6Case study - global consumer goods company [Seite 58]
4.1.8 - 1.7Summary and key take aways [Seite 58]
4.2 - Chapter 2 Overview of comprehensive IT governance framework and related industry best practice frameworks [Seite 62]
4.2.1 - 2.0What is covered in this chapter? [Seite 62]
4.2.2 - 2.1Overview [Seite 62]
4.2.3 - 2.2Integrated IT governance framework and roadmap [Seite 64]
4.2.4 - 2.3Select examples of current business/IT alignment and governance reference models, frameworks and standards [Seite 65]
4.2.5 - 2.4Summary, implications and key take aways [Seite 92]
4.3 - Chapter 3 Business and IT alignment, strategic/operating planning and portfolio investment management excellence (demand management) [Seite 96]
4.3.1 - 3.0What is covered in this chapter? [Seite 96]
4.3.2 - 3.1Overview [Seite 96]
4.3.3 - 3.2Principles of aligning IT to the business more effectively [Seite 106]
4.3.4 - 3.3Setting a direction for improved alignment through planning related processes [Seite 108]
4.3.5 - 3.4Strategic IT investment portfolio alternatives [Seite 115]
4.3.6 - 3.5IT engagement and relationship model and roles [Seite 119]
4.3.7 - 3.6Case study - financial services organization [Seite 120]
4.3.8 - 3.7Summary and key take aways [Seite 122]
4.4 - Chapter 4 Principles for managing successful organizational change, prerequisites for world class leadership and developing high performance teams [Seite 124]
4.4.1 - 4.1What is covered in this chapter? [Seite 124]
4.4.2 - 4.2Overview [Seite 124]
4.4.3 - 4.3Framework for managing accelerating change [Seite 127]
4.4.4 - 4.4Organizing for the IT governance initiative [Seite 127]
4.4.5 - 4.5World class leadership principles and practices [Seite 130]
4.4.6 - 4.6Principles for creating and sustaining high performance teams [Seite 136]
4.4.7 - 4.7Summary and key take aways [Seite 140]
5 - Part II - IT governance, its majorcomponent processes and enablingtechnologies [Seite 144]
5.1 - Chapter 5 Program and project management excellence (execution management) [Seite 146]
5.1.1 - 5.1What is covered in this chapter? [Seite 146]
5.1.2 - 5.2Overview [Seite 146]
5.1.3 - 5.3Project management is complex, but has significant value [Seite 150]
5.1.4 - 5.4Principles for achieving excellence in program/project management [Seite 154]
5.1.5 - 5.5Making the choice - program and project management light or complex [Seite 161]
5.1.6 - 5.6Program and project governance excellence [Seite 164]
5.1.7 - 5.7Case study - US Federal Government Agency [Seite 173]
5.1.8 - 5.8Summary and key take aways [Seite 173]
5.2 - Chapter 6 IT Service Management (ITSM) excellence (execution management) [Seite 178]
5.2.1 - 6.1What is covered in this chapter? [Seite 178]
5.2.2 - 6.2Overview [Seite 178]
5.2.3 - 6.3Principles for achieving IT Service Management excellence [Seite 178]
5.2.4 - 6.4What is ITIL and why is it different? [Seite 181]
5.2.5 - 6.5ITIL frameworks, certifications and qualifications [Seite 184]
5.2.6 - 6.6Major ITIL processes and functions [Seite 187]
5.2.7 - 6.7Steps in making ITIL real and effective [Seite 198]
5.2.8 - 6.8Case study - global manufacturing company [Seite 199]
5.2.9 - 6.9Summary and key take aways [Seite 199]
5.3 - Chapter 7 Strategic sourcing, outsourcing and vendor management excellence [Seite 202]
5.3.1 - 7.1What is covered in this chapter? [Seite 202]
5.3.2 - 7.2Overview [Seite 202]
5.3.3 - 7.3Principles and practices for outsourcing excellence from a customer perspective [Seite 208]
5.3.4 - 7.4Vendor selection, contract negotiations and governance process [Seite 213]
5.3.5 - 7.5Case study - Telecommunications [Seite 218]
5.3.6 - 7.6Summary steps in vendor/outsourcing selection, negotiations and management and key take aways [Seite 220]
5.4 - Chapter 8 Performance management, management controls, risk management, business continuity and enabling technology excellence [Seite 222]
5.4.1 - 8.1What is covered in this chapter? [Seite 222]
5.4.2 - 8.2Overview [Seite 222]
5.4.3 - 8.3Principles for achieving performance management and control excellence [Seite 224]
5.4.4 - 8.4 CobiT® and key management controls [Seite 232]
5.4.5 - 8.5Risk assessment, management and mitigation [Seite 233]
5.4.6 - 8.6Business and IT continuity and protection plan checklist [Seite 238]
5.4.7 - 8.7Enabling technologies to improve IT governance [Seite 240]
5.4.8 - 8.8Summary and key take aways [Seite 243]
5.5 - Chapter 9 Summary, lessons learned, critical success factors and future challenges [Seite 244]
5.5.1 - 9.1What is covered in this chapter? [Seite 244]
5.5.2 - 9.2Migration plan for making IT governance real and sustainable [Seite 244]
5.5.3 - 9.3Composite checklist for implementing and sustaining successful IT governance in organizations [Seite 245]
5.5.4 - 9.4Lessons learned [Seite 259]
5.5.5 - 9.5Critical success factors [Seite 259]
5.5.6 - 9.6Implications for the future and personal action plan [Seite 260]
6 - Glossary [Seite 262]
7 - References [Seite 294]
8 - References [Seite 303]
9 - Appendix 1 - Sarbanes Oxley [Seite 312]
10 - Appendix 2 - Select IT governance and other frameworks and standards [Seite 322]
11 - Appendix 3 - Managing accelerating change and transformation [Seite 324]
