Understanding Public Services

Introduction: Defining and understanding public services - Elizabeth Cookingham Bailey and E.K. Sarter


Part 1: Public services and the welfare state


1. Public services and public policies - E.K. Sarter


2. Mixed economy - Elizabeth Cookingham Bailey


3. Public services and the law - Simon Read


Part 2: The internal dynamics of public services


4. Organisations and institutions - Elizabeth Cookingham Bailey


5. Strategy and strategic management - Jennifer Law


6. Leadership and management - David Phillips and Simon Read


Part 3: Achieving social and environmental impact


7. Public services and the challenge of sustainability - E.K. Sarter


8. Public services and equality - E.K. Sarter, Wendy Booth and Vida Greaux


9. Public services and the environmental crisis - E.K. Sarter


10. Adapting organisations: public services, climate change and the energy transition - Filippos Proedrou


Conclusion: Current developments and the future of public services - Elizabeth Cookingham Bailey, E.K. Sarter, Wendy Booth, Vida Greaux, Stuart Jones, Jennifer Law, David Phillips, Filippos Proedrou and Simon Read