The Revolution in Customer Management: Becoming Intimate with Today's Customer. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy. The Evolving Supply Chain: From Logistics to the Lean Supply Chain. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage Risk. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains. Afterword. Index.
