The Authors

Amy Lui Abel is managing director of human capital at The Conference Board. She leads research efforts focusing on human capital analytics, leadership development, labor markets, strategic workforce planning, talent management, diversity and inclusion, human resources, and employee engagement. She has taught at New York University Stern School of Business and served on the board of directors for the Association for Talent Development New York Chapter. Amy has published widely and holds several degrees, including a doctorate from New York University.

J. Ross Blankenship is a principal at Bespoke Partners, a retained executive search firm, where he leads the assessment and development practice. He also works as an executive coach with the Organizational Consulting Center and is completing a practicum on coaching and research at the Center for Creative Leadership. Ross has an MS in consulting psychology and is pursuing his PhD from the California School of Professional Psychology. He is a member of the Society of Consulting Psychology and the Society for Industrial and Organizational Psychology.

Lize A. E. Booysen is professor of leadership and organizational behavior at Antioch University, teaching in the PhD in leadership and change program. She is an internationally recognized scholar in the field of diversity, race, gender, leadership development, and coaching. Lize holds a doctorate in business leadership from the University of South Africa, as well as master's degrees in clinical psychology, research psychology, and criminology (University of Pretoria). She is also a visiting professor, Faculty of Management, at the University of Johannesburg, and executive coach at the Center for Creative Leadership.

Monica Bortoluzzi is a design faculty and leadership coach in the Center for Creative Leadership's EMEA office. She designs customized leadership solutions and interventions for clients and bring these designs to fruition. Since joining the center, she has helped more than thirty organizations expand their leadership capabilities and align their values, objectives, and human potential. Monica holds a master's degree in human resources management and organization from ESIC (Business & Marketing School, Madrid) and an MSc in philosophy from the University of Venice.

Erica Desrosiers is senior director of global talent management at Walmart, where she is responsible for the global talent review and succession process, performance management, selection, executive coaching, 360-degree feedback, and other developmental assessments. She earned her master's and PhD in industrial organizational psychology from Purdue University. She is a member of the Society for Industrial and Organizational Psychology and has published and presented in the areas of leadership development, performance management, 360-degree feedback, and executive coaching.

Robert Elsey is a director at AlixPartners and former senior faculty at the Center for Creative Leadership. He consults and partners with Fortune 500 companies to diagnose, design, implement, and evaluate talent-focused initiatives across all organizational levels. A psychologist and board-certified executive coach, Rob is a member of the American Psychological Association and Society of Consulting Psychology, and holds a PhD in clinical, educational, and school psychology from the University of Northern Colorado. He is a coauthor of the book Change Now! Five Steps to Better Leadership.

Barbara Fly-Dierks is senior faculty and coaching talent manager for the Center for Creative Leadership's Central North American Region. She is responsible for the recruitment and selection of adjunct coaches and the training, qualification, and continuing quality of internal and adjunct coaches. In addition, she serves on key global account teams to ensure continuity, brand fidelity, and quality of coaching across regions. Barbara is a licensed psychologist, with a bachelor's degree in psychology from the University of Colorado, Colorado Springs, and an MA and PhD in counseling psychology from the University of Denver.

Candice C. Frankovelgia is a coaching portfolio manager and senior faculty member with the Center for Creative Leadership. She is a leadership development and coaching skills trainer, executive coach, and designer of custom team and individual coaching engagements. Candice holds a doctoral degree in clinical psychology from the Illinois School of Professional Psychology. Previous publications include contributions to the Harvard Business Review Guide to Coaching Your Employees (2013), The Center for Creative Leadership Handbook of Leadership Development (2010), and The Center for Creative Leadership Handbook of Coaching (2006).

William A. Gentry is a senior research scientist at the Center for Creative Leadership and the coordinator of internships and postdocs there. He is also an adjunct assistant professor in the Psychology Department at Guilford College and an associate member of the graduate faculty in the organizational sciences doctoral program at the University of North Carolina, Charlotte. Bill holds a doctorate in industrial-organizational psychology from the University of Georgia.

Elizabeth C. D. Gullette is vice president in leadership and organizational effectiveness at AlixPartners and previously served as senior faculty and coaching practice leader at the Center for Creative Leadership. Beth holds PhD and MA degrees in clinical psychology from Duke University. She is a licensed psychologist and member of the American Psychological Association, Society of Consulting Psychology, International Society for Coaching Psychology, and Triangle Organization Development Network in North Carolina, where she served several years on the board.

Jennifer Habig is a design and delivery manager for the Center for Creative Leadership and oversees quality for all leadership solutions in western North America and South America. Previous to this role, Jennifer coached individuals and leadership teams; delivered large-scale, global executive coaching programs; and helped create new products for the coaching portfolio, including the Coaching Evaluation Assessment, which measures the impact of executive coaching engagements. Jennifer holds an MS in industrial/organizational psychology and is a Board Certified Coach through the Center for Credentialing and Education and a member of the American Psychological Association.

Emily Hoole is group director of global research and evaluation at the Center for Creative Leadership. She leads the center in setting the strategy for global research and evaluation to both align with and anticipate clients' needs regarding leadership and leadership development to address critical challenges and issues. Emily holds a BS in political science, an MPA, and a PhD in assessment and measurement from James Madison University. She is a member of the American Educational Research Association, American Evaluation Association, and Academy of Management.

John B. McGuire is a Center for Creative Leadership senior fellow and a researcher, practitioner, and speaker specializing in organizational leadership. His use of applied research has advanced feasible organizational change, increasing the probability of success through advancing interdependent, collaborative capability. John is coauthor of Transforming Your Leadership Culture, chapters in such books as Harvard Business School's The Handbook for Teaching Leadership, and articles in the Harvard Business Review, CEO Magazine, Forbes.com, the Washington Post, and Leadership Quarterly. John holds master's degrees from Harvard and Brandeis universities.

Sherlin V. Nair is a research consultant with The Conference Board and supports projects in human capital, talent management, and leadership development. She has coauthored research reports and articles and has several years of work experience in business operations and training with global organizations like GE Capital, Dell International Services, and Dale Carnegie Training India. She holds a postmaster's degree from New York University in workplace learning.

Johan Naudé is a coaching talent manager at the Center for Creative Leadership and a consulting and coaching psychologist with twenty years of experience working with organizations in the private and public sectors. He has trained coaches in the Americas, Europe, Asia, and Africa and supervises a dispersed network of professional coaches. He has worked with organizations to design and deliver coach training for HR, leaders, and managers. Johan also consults to organizations seeking to build internal coaching capability and capacity, including the systems required to manage internal and external coaching pools.

Kevin O'Gorman is a senior faculty member and organizational leadership portfolio manager at the Center for Creative Leadership. His interests and expertise include leading interconnected, global social systems, organizational performance, executive leadership, strategy, mergers and acquisitions, transformation, agency, and culture across industries. Kevin spent twenty years as managing director of Ideation, a San Francisco-based global consulting, coaching, and training firm. He conducted doctoral work at the Business School at Trinity College in Dublin, Ireland, and holds an MA in counseling psychology from Antioch, New England.

Florence Plessier is a coaching practice leader and leads the development of the coaching portfolio of the Center for Creative...