Trust in Electronic Commerce: The Role of Trust from a Legal

Name: Trust in Electronic Commerce: The Role of Trust from a Legal | The Role of Trust from a Legal, an Organizational and a Technical Point of View
Brand: Kluwer Law International
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The Role of Trust from a Legal, an Organizational and a Technical Point of View

Pieter M. Ribbers Henk van Tilborg(Herausgeber*in)

Kluwer Law International (Verlag)

Erschienen am 1. Juli 2002

326 Seiten

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Inhalt

Cover
Half Title Page
Title Page
Copyright Page
Table of Contents
Chapter 1 E-Commerce and Trust: a Variety in Challenges
1 Tune in to the Digital World
2 Defining Electronic Business and Electronic Commerce
3 The Opportunities of Electronic Business and Electronic Commerce
4 A Key Challenge: Trust
5 Trust as the Subject of this Book
Chapter 2 Consumer Trust in E-Commerce: From Psychology to Interaction Design
1 Introduction
2 From EDI to B2C
2.1 EDI-Based Business-to-Business E-Commerce
2.2 Internet-based Business-to-Business E-Commerce
2.3 Internet-Based Business-to-Consumer E-Commerce
3 The Trust Challenge
3.1 Security
3.2 Privacy
3.3 Unfamiliar Services
3.4 Lack of Direct Interaction
3.5 Credibility of Information
4. Semantics of Trust
4.1 Morality of Trust
4.2 Defining Trust
5 Risk
5.1 Risk Perception
5.2 Heuristics & Biases
6 Trust in Romantic Relationships
6.1 Predictability
6.2 Dependability
6.3 Faith
6.4 Reputation
6.5 Cooperation
6.6 Familiarity
7 Trust in Business Relationships
8 HCI & Trust in E-Commerce
8.1 Trust in Machines
8.2 Trust in E-Commerce: Academic Research
8.3 Trust in E-Commerce: Industry Reports
9 MoTEC: A Model of Trust for E-Commerce
9.1 Pre-Interactional Filters
9.1.1 User Psychology
9.1.2 Pre-Purchase Knowledge
9.2 Interface Properties
9.2.1 Branding
9.2.2 Usability
9.3 Informational Content
9.3.1 Competence
9.3.1.1 Products & Services
9.3.1.2 Company
9.3.2 Risk
9.3.2.1 Terms & Conditions
9.3.2.2 Security
9.3.2.3 Privacy
9.4 Relationship Management
9.4.1 Pre-Purchase
9.4.2 Post-Purchase
10 Trustworthiness Evaluation & Design
10.1 Evaluating a Web Site's Trustworthiness
10.2 Designing the Trust Experience
11 Further Research
12 Conclusions
13 References
Chapter 3 What Cryptology Can Mean for Electronic Commerce
1 Introduction
2 Cryptographic Primitives
2.1 Introduction
2.2 One-way Functions
2.3 Public Key Cryptosystems
2.4 Digital Signatures
2.5 Random Number Generators
3 Cryptographic Protocols
3.1 Identification Protocols
3.2 Electronic Cash Protocols
4 Further Possibilities and Impossibilities
5 Concluding remarks
6 References
Chapter 4 Importance of User-Related Factors in Electronic Payment Systems
1 Introduction
2 Classification of Payment Mechanisms: State of the Art
2.1 Classification of Payment Mechanisms
2.1.1 Basic Classification: Account- and Token-based Mechanisms
2.1.2 Mediating Systems vs. Payment Systems
2.2 Identifying the Characteristics of Payment Systems
2.2.1 Description of the Characteristics of Payment Systems
2.3 Examples of classification of payment systems
2.3.1 Electronic Currency or Token-based Systems
2.3.2 Credit-debit Instruments or Account-based Systems
3 Overview of Internet Payment Mechanisms
3.1 Account-based or Credit and Debit Systems
3.1.1 Generic Account-based Systems
3.1.1.1 E-mail Systems
3.1.2 Specialized Payment Solutions
3.1.2.1 Digital Content
3.1.2.2 Payment Systems for Mobile Commerce
3.2 Electronics Cash and Smart Card Systems
3.2.1 Online Cash Systems
3.2.2 Smart Cards Systems
3.2.3 Specialized Payment Solutions
3.2.3.1 Prepaid Systems/Cards
3.3 Mediating Systems
3.3.1 Mediating Systems: Credit Card Protection Solutions
3.3.2 Other Mediating Systems
3.4 Theoretical and Development Frameworks
4 Problems with User Acceptance of Electronic Payment Systems
5 Survey of User of Payment Systems
6 Discussion
6.1 Conclusions
7 References
8 Appendix: Summary Of The Survey
Chapter 5 A Managerial Perspective of Security in Electronic Business
1 Introduction
2 The Framework of Inter-Organizational Systems and the Management of Electronic Business
3 Security Challenge in Communication
3.1 Safety of Communication Channels
3.2 The Vulnerable Network
3.3 Safety of Messages
4 Security Challenge in Organizational IT Resources
4.1 Computer Systems Are Vulnerable
4.2 Internet Hackers Are on the Rise
4.3 Computer Virus Threat on the Rise
4.4 System Quality Problems
4.5 Building a Security Infrastructure
5 Security in Human Resources
5.1 The Internal Threat
5.2 The Weakness of Security Consciousness
5.3 The Change of the Organizational Structure and Culture
5.4 Maintaining Organizational Coherence
6 Protection from Business Environment
6.1 Time-based Competition
6.2 Cultural Challenges
6.3 Different Legal Protections and Constraints
6.4 Poor Social Trust
6.5 Many Other Uncertainties in the Market
6.6 Business Cooperation
7 Conclusions
8 References
Chapter 6 Integrated Value Chains in E-Commerce and their IT Implications
1 Introduction
2 New Internet-Oriented Business Models
2.1 Teleworking Model
2.2 Virtual Organization Model
2.3 Process Outsourcing Model
2.4 Collaborative Product Development Model
2.5 Value-Chain Integration Model
3 Enabling Technologies: Business Objects and Processes
3.1 The Integrated Enterprise Framework
3.2 Business Processes and the Impact of Integrated Value Chains
3.2.1 Global Coordination Approach
3.2.2 Loosely Coupled Approach
3.2.3 Tightly Coupled Approach
4 Business Interoperability at the Cross-Enterprise Level
5 Change Management
5.1 Leveraging Legacy Assets for eCommerce Actitivites
5.2 Adaptability of Business Processes
5.3 Managing Changes at the Business Object Level
6 The Role of the Infrastructure
7 Summary
8 References
Chapter 7 Creating Alternative Electronic Trading Mechanisms in Time-Sensitive Transaction Markets
1 Introduction
2 Review of Research Literature
3 Descriptive Framework
4 The Dutch Flower Industry
4.1 Industry Background
4.2 Price Discovery by 'Dutch Auction'
4.3 Imports: Volumes and Restrictions
5 The Teleflower Auction (TF A) Case
5.1 EAF Reaction to Import Restrictions: The Creation of TFA
5.2 TFA Case Description
6 Comparison of TFA with other Electronic Markets initiatives in the Financial Securities Sector
6.1 Differences with the Flower Industry
6.2 Industry developments
6.3 Electronic Market Initiatives in Securities Industry
7 Observations
8 Conclusions
9 Acknowledgement
10 References
Chapter 8 European Data Protection and E-Commerce: Trust Enhancing?
1 Introduction
2 European Data Protection Law
2.1 Data Protection
2.2 The Council of Europe Convention (Treaty 108 of 1981)
2.3 Directive 95/46/EC of the European Union
2.4 A brief Presentation of the Core Provisions of Directive 95/46/EC
2.5 Major Differences with Older Texts
2.6 The Additional Protocol to the Council of Europe Convention (Treaty 108 of 1981)
2.7 Practical Effects of European Data Protection on E-Commerce (in general)
3 Can the Consumer Trusts the Internet?
3.1 Introduction
3.2 Indirect Privacy Threats
3.3 Direct Privacy Threats
3.4 Are These Features Really Threats and, if yes, to What?
3.5 Collective and Societal Privacy Dimensions Should Be Considered in the Harm Debate
3.6 Two Further Remarks About the Actual Harm
3.7 European Data Protection Has No Problems with the Internet Context
3.8 Opting Out
3.9 Some Problems Remain
3.10 European Data Protection Has No Problem with the Internet in Europe
3.11 European Data Protection Has No Problem with the Internet Outside Europe
3.12 Safe Harbor
3.13 Do These Directive Provisions Achieve International Trust?
3.14 Contractual Provisions to By-Pass Safe Harbor
3.15 Some Problems Remain
4 Can the Americans Trust the European Approach to Data Protection?
4.1 The American Critique on European Data Protection
4.2 Self-regulation
4.3 The Debate Concerning Data Protection Authorities
5 Conclusion
6 Bibliography
Chapter 9 Legal Aspects of Software Agents
1 Introduction
2 What Are Software Agents?
2.1 Characteristics of Software Agents
2.2 Examples of Software Agents
3 What People Are Involved?
4 Legal Aspects of Software Agents
4.1 Non-contractual Liability
4.1.1 The Wrongful Act (Article 6:162 Dutch Civil Code (DCC))
4.1.1.1 Characteristics
4.1.1.2 The Wrongful Act and SAs?
4.1.2 Privacy and Data Protection
4.1.2.1 Characteristics
4.1.2.2 Privacy, Data Protection and SAs
4.1.3 Intellectual Property Rights
4.1.3.1 Characteristics
4.1.3.2 Dutch Copyright Act
4.1.3.3 European Copyright Directive
4.1.3.4 Intellectual Property Rights and SAs
4.1.4. Products Liability
4.1.4.1 Characteristics
4.1.4.2 Software a Product?
4.1.4.3 Products Liability and SAs
4.2 Contractual Liability
4.2.1 What Is a Contract?
4.2.2 Obligations
4.2.3 International Dimensions
4.2.4 Contractual Liability and SAs
5 Overview of Regulatory Initiatives Regarding Software Agents in the United States, Canada and Europe
5.1 Regulatory Initiatives in the USA
5.1.1 Applicability of the Uniform Computer Information Transaction Act (UCITA)
5.1.2 Relevance of UCITA for Software Agents
5.1.3 Applicability of the Uniform Electronic Transactions Act (UETA)
5.1.4 Relevance of UETA for Software Agents
5.1.5 The Applicability of Electronic Signatures in the Global and National Commerce Act (E-Sign)
5.1.6 Relevance of E-Sign for Software Agents
5.1.7 Conclusion
5.2 A Regulatory Initiative in Canada
5.2.1 Applicability of the Uniform Electronic Commerce Act (UECA)
5.2.2 Relevance of UECA for Software Agents
5.2.3. Conclusion
5.3 Overview of Regulatory Initiatives of the EU
6. Conclusion
7 Bibliography
Chapter 10 ADR and ODR in Electronic Commerce
1 Outline
1.1 Introduction
2 What is ADR?
2.1 Introduction
2.2 Arbitration
2.3 Mediation
2.4 Consumer Complaints
3 ADR Systems in an Online Environment (ODR)
3.1. Introduction
3.2 E-arbitration
3.3 E-mediation
3.4 E-complaints
4 ODR: Nature and Key Issues
4.1 Nature
4.1.1 Information and Communications Technology
4.1.1.1 Standardization of ODR Systems
4.1.2 Meeting Face-to-Face
4.2 Key Issues
4.2.1 Trust
4.2.2 Privacy
4.2.3 Shadow of Law
4.2.4 Compliance
5 Legal Bottlenecks in Introducing ADR Systems in an Online Environment
5.1 Introduction
5.2 Some Preliminary Observations Concerning B2C Relations
5.3 ODR Awareness
5.4 Agreeing on ODR
5.5 What Neutral Party?
5.6 What Law Is Applicable?
5.7 The Proceedings Before a Neutral Party
5.8 Should a Decision by an ODR Provider Be Binding?
5.9 Recognition and Execution of Decisions
6 Conclusion
Authors
Index
Back Cover

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