SHRM CP Assessment Test

1. Which of the following intervention strategies would work best for an employee who had low engagement with their job?
   1. Offer training.
   2. Place them on a performance improvement plan.
   3. Have a conversation with them about career development.
   4. Engage a coach or mentor.
2. Which of the following is an equity challenge for performance management systems?
   1. Lack of supervisor training
   2. Lack of efficacy
   3. Being tied to pay increases
   4. How time-consuming they are to complete
3. Which of the following is the best example of a team in the workplace?
   1. Individuals who work for the same organization
   2. Individuals who report to the same boss
   3. Individuals who share responsibilities
   4. Individuals who work in the same department
4. Which of the following examples best represents an organization that competes using knowledge as a core competency?
   1. A people-analytics corporation
   2. A staffing agency
   3. An automobile manufacturing company
   4. A financial services company
5. Which of the following is necessary for an internship to be legal?
   1. The intern's effort cannot materially produce the work of a paid employee.
   2. The intern must agree in writing that the work will be unpaid.
   3. The work must be tied to the student's field of study.
   4. The student must come from an accredited college or university.
6. You manage HR for a large employer that has just broke ground on their first global facility, which will be operational within the next 2 years. The national cultures are significantly different, as are the host-country labor laws. Which of the following HR service models should you recommend?
   1. Centralized
   2. Decentralized
   3. Offshoring
   4. Outsourcing
7. Which of the following HR metrics is used to establish the department's annual budget?
   1. HR expense-to-revenue
   2. Revenue per FTE
   3. Return on investment
   4. A balanced scorecard
8. Which of the following statements about the primary purpose of employee handbooks is true?
   1. Handbooks are required by various labor laws.
   2. Handbooks are used to communicate the expected standards of employee behaviors.
   3. Handbooks are used to help employers manage risk.
   4. All of the above.
9. The behavioral competencies required of a human resource professional is best described by which of the following?
   1. HR professionals must be active listeners to understand needs.
   2. HR professionals must be competent in their work.
   3. HR professionals must be geared toward taking action.
   4. HR professionals must be highly educated.
10. Which of the following best describes the value of HR networking?
    1. Networking builds relationships that may be mutually beneficial.
    2. Networking helps create a pipeline of talent from which to recruit.
    3. Networking identifies best HR practices from which to draw upon.
    4. Networking is an effective way to socialize with like-minded individuals.
11. Of the four dimensions of diversity, where does a person's religion and age belong?
    1. Demographics
    2. Organizational
    3. Internal and external
    4. Personality
12. Which of the following represent a demographic barrier to success?
    1. Transgenderism
    2. Age
    3. Religion
    4. All of the above
13. What is the age group identified for protection under the Age Discrimination in Employment Act (ADEA)?
    1. Individuals over the age of 40
    2. Individuals over the age of 50
    3. Individuals over the age of 60
    4. Individuals over the age of 65
14. Which of the following statements regarding the failing of diversity initiatives is true for most organizations?
    1. Most fail because there continues to be systemic racial and other bias in the workplace.
    2. Many fail for the same reasons most business strategy fails, including lack of resource and leadership commitment.
    3. Many fail because organizations do not understand the true value of diversity at work.
    4. Most fail because HR teams themselves lack diversity.
15. Why do individuals with high STEM skills self-select into routine work?
    1. They tend to have lower social skills.
    2. They are smart enough to navigate complex technology.
    3. There is an abundance of routine jobs within the United States that drives employment patterns.
    4. There are not enough nonroutine jobs to keep people employed.
16. Which of the following data collection methods would be most useful to understand how employees perceive their company's pay practices?
    1. Conduct online research to see what competitors are paying.
    2. Purchase an external salary survey.
    3. Conduct an employee survey.
    4. Use an online service, such as salary.com.
17. What was the primary outcome from the Lilly Ledbetter Fair Pay Act of 2009?
    1. The filing period for a claim of wage discrimination resets with every pay period.
    2. Gender-based wage disparity is a form of unlawful discrimination.
    3. Employers must pay jobs of comparable worth equally.
    4. Nothing; Lily Ledbetter lost her case against her employer.
18. ____________ plans focus on keeping critical operations running in the event of an emergency.
    1. Injury and illness
    2. Risk management
    3. Emergency response
    4. Business continuity
19. What is the primary difference between corporate governance and corporate citizenship?
    1. Governance is focused on sustainability, whereas citizenship is focused on compliance.
    2. Governance is focused on social responsibility, whereas citizenship is focused on risk management.
    3. Governance is focused on compliance, whereas citizenship is focused on sustainability.
    4. Governance applies only to corporations, whereas citizenship applies to all businesses.
20. Which of the following is covered by the Fair Labor Standards Act?
    1. Employees who work interstate
    2. Enterprises with at least two employees
    3. Public agencies
    4. All of the above
21. As the recently hired HR manager at a 52-employee manufacturing company in South Carolina, you have discovered that separated employees are not being offered the option to continue healthcare after termination. Which labor law is the employer violating?
    1. HIPAA
    2. COBRA
    3. ERISA
    4. OSHA
22. Which of the following is the most rapidly growing technology adoption for HR service delivery?
    1. Self-service
    2. Mobile
    3. Cloud
    4. Global systems
23. Which of the following is a best security practice for holding more online meetings at work?
    1. Making sure that the presentation materials are easily understood online
    2. Focusing on high levels of engagement
    3. Decreasing the number of meetings held online
    4. Initiating meeting passcodes and waiting rooms
24. As the HR manager for a nonprofit organization that offers free tutoring and other educational resources to underserved communities, you have been tasked with identifying how many full-time volunteers are necessary to staff next week. Calculate the FTE ratio using the following data:

    24 students per day, 60-minute sessions over a 5-day period.

    1. 1.3 FTEs
    2. 2 FTEs
    3. 3 FTEs
    4. 4 FTEs
25. Of the following, which would be the most effective action HR could take for employees who wish to use their own computer and mobile equipment at work or while remotely working?
    1. Consult with a labor attorney to identify risk.
    2. Develop a policy to establish guidelines of use.
    3. Ask senior leaders which technology they would prefer their teams use.
    4. Survey teams to see what they are already using.

Answers to SHRM CP Assessment Test

1. C. Finding ways to engage team members with their work is part of the role of HR. Once a clear career path has been identified, other intervention strategies such as training or coaching may be considered.
2. A. Many organizations rely on their managers and supervisors to complete performance appraisals. If steps are not taken to properly train the raters, bias is introduced that has a disproportionate effect on individuals.
3. C. Teams and workgroups are best defined through shared responsibilities or outputs.
4. D. Knowledge as a core competency relies on employees who are subject matter experts in their field.
5. C. When structured properly, internships have positive outcomes for the employer and the student. Key to these outcomes is compliance with various laws and so the work performed by the intern must complement the student's field of study.
6. B. A decentralized HR service model allows for a tie to corporate headquarters while maintaining cultures and compliance with labor laws within the host country.
7. A. The HR expense-to-revenue ratio is used to identify the costs associated with HR activities within the context of annual revenue and is used to set the HR department's budget.
8. B. The primary purpose of an employee handbook is to communicate employment rights and...