Managing Convention Centers

"Managing Convention Centers" helps improve performance through data-driven decision making. We argue that many convention centers rely on intuition rather than data analysis. Our book emphasizes the importance of Key Performance Indicators (KPIs) specific to the convention center industry, beyond just financial metrics.
We offer practical advice for convention center staff at all levels, from leadership to supervisors, and also target students and hospitality professionals. Our book explores various KPIs, such as business traveler count, sales and marketing metrics, earned service revenue, and operating expenses. We provide formulas and explain how to interpret the data.
Beyond financials, we explore KPIs related to security, guest behavior, employee safety, and data privacy. We offer best practices and highlight potential challenges. Our book also covers facility condition, capital spending, human resources, and sustainability, all through the lens of KPIs and data analysis.
Finally, we provide guidance on presenting KPIs effectively and implementing a KPI program within a convention center. "Managing Convention Centers" is an essential resource for anyone looking to enhance the performance and efficiency of convention centers.