Managing Conflict in Organizations

Foreword

Preface

1 Social Conflict Construct

Contributions from Various Disciplines

Organizational Conflict

2 Nature of Conflict

Defining Conflict

Threshold and Grey-Zone Conflicts

Conflict and Competition

Classifying Conflict

Styles of Handling Interpersonal Conflict

3 Organizational Learning and Effectiveness

Nature of Organizational Learning

Types of Learning

Nature of Organizational Effectiveness

Characteristics of the Old Paradigm

Problem Solving

Conflict Management in the New Paradigm

4 Conflict-Management Design

Nature of Conflict Management

Contingency Approach

Conflict Management Process

5 Intrapersonal Conflict

Types of Intrapersonal Conflict

Role

Role Conflict

Role Ambiguity

A Model of Role Conflict and Ambiguity

Consequences of Role Conflict

Managing Intrapersonal Conflict

6 Interpersonal Conflict

Prisoner's Dilemma

A Model of Conflict

Consequences of Interpersonal Conflict

Negotiation

Managing Interpersonal Conflict

Conflict- Management Styles in a Global Setting

7 Intragroup Conflict

Types of Groups

Effects of Intragroup Conflict

Managing Intragroup Conflict

8 Intergroup Conflict

Dynamics of Intergroup Conflict

Effects of Intergroup Conflict

Managing Intergroup Conflict

Intervention

9 Ethics and Morality

Ethics and Morality Defined

Behavioral Perspectives for Conflict Management

Ethical Evaluation of Conflict Management

Ethics and Leadership Structure

Four Methods of Discourse

General Appropriateness of the Methods

Practical Methods and Conflict Management Styles

Stages of Moral Development

Empirical Study on Stages and Styles

10 The Measurement of Conflict

Development of the ROCI- I

Development of the ROCI- II

Sample Items of the ROCI- I and ROCI- II

New Measurements Scales that are being Developed

11 Epilogue

A Design for Managing Conflict

Appendix A: Cases

Case 1: Allen Manufacturing Corporation

Case 2: New Employee at the Credit Union

Case 3: Minnis Service

Case 4: The Hormel Strike at Austin, Minnesota

Appendix B: Exercises

Exercise 1: Contract Building

Exercise 2: Technique of Role Analysis

Exercise 3: Job Design

Exercise 4: Transactional Analysis

Exercise 5: Managing Interpersonal Conflict

Exercise 6: Team Building

Exercise 7: Intergroup Problem Solving

Exercise 8: Organizational Mirroring

Exercise 9: Analysis of Task Interdependence

References

Author Index

Subject Index