Revenue Assurance

Eric Priezkalns is the founder of talkRA.com, the Web site that gave rise to this book. He is currently an assistant director at Qtel International responsible for enterprise risk management. Eric has over ten years of experience in the communications industry in the fields of risk management and revenue assurance. Eric was the original (and much imitated) revenue assurance blogger. Having built a loyal readership worldwide, Eric decided to join forces with other thought leaders by forming talkRA, which went on to establish itself as the Web site for practitioners to get insightful views and the latest news about revenue assurance.

Eric has previously worked as head of controls for Cable & Wireless Group; best practice manager in the revenue assurance, billing, and carrier services function of T-Mobile, UK; and the billing integrity manager for Worldcom, UK. He first worked as a consultant in the Enterprise Risk Services division of Deloittes, where he also qualified as a chartered accountant. Eric has a master's degree in information systems and a bachelor's degree in mathematics and philosophy.

Eric is very well known in international revenue assurance circles as a founding participant of the TM Forum's Revenue Assurance team, and he is now the leader of the TM Forum's Enterprise Risk Management team. He was the driving force behind the revenue assurance maturity model. He was one of the editors and contributors of the TM Forum's Revenue Assurance Overview and its Revenue Assurance Guidebook. It was in the first version of the TM Forum's Overview that Eric introduced the de facto standard definition of revenue assurance.

Eric was responsible for the program that saw T-Mobile UK, become the first CSP to satisfy the UK regulator's stringent metering and billing accuracy expectations across all communication services without except