CONTENTS
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Part One: What Is the Job of a
First-Line Leader, and Why
Do You Want to Do It? . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1-What Are You Asking For? . . . . . . . . . . . . . . . . 3
Chapter 2-Understanding the Basics . . . . . . . . . . . . . . . . 19
Chapter 3-Know Your Why to Overcome the
Seven Challenges of Leadership . . . . . . . . . . . 30
Chapter 4-Reputation . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Part Two: The Eight Pillars of
Promotional Success . . . . . . . . . . . . . . . . . . . . . 63
Chapter 5-Pillar 1: Attitude Is Everything . . . . . . . . . . . . 65
Chapter 6-Pillar 2: Developing Your Character . . . . . . . . 80
Chapter 7-Pillar 3: Personal Accountability . . . . . . . . . . . 94
Chapter 8-Pillar 4: Display Leadership . . . . . . . . . . . . . 103
Chapter 9-Pillar 5: Become Competent . . . . . . . . . . . . . 110
Chapter 10-Pillar 6: Show Up . . . . . . . . . . . . . . . . . . . . 130
Chapter 11-Pillar 7: Find a Mentor . . . . . . . . . . . . . . . . 140
Part Three: How to Dominate the
Testing Process and Attain the
Promotion You Desire . . . . . . . . . . . . . . . . . . . 147
Chapter 12-Pillar 8: Tools to Succeed . . . . . . . . . . . . . . 149
Chapter 13-The Ten Interview Commandments . . . . . . 155
Chapter 14-The Bulletproof Interview Method . . . . . . . 195
Chapter 15-After the Testing Process . . . . . . . . . . . . . . . 232
Endnotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239