Best Practices for Corporate Libraries

Illustrations
Introduction
Marjorie J. Porter and Sigrid E. Kelsey
I. Services and Facilities
1. From Reference Desk to Desk Set: The History of the Corporate Library in the United States and the UK before the Adoption of the Computer
Alistair Black
2. Libraries as Hubs in the New Workplace
Elliot Felix and Shirley Dugdale
3. Intellectual Property and the Corporate Library: Understanding Best Practices in Information Sharing in U.S. Organizations
Rebecca K. Miller
4. Collaboration in Corporate Libraries
Jobish Pachat and M. Manjula
II. Communication and Networking
5. User Feedback from Corporate Library Advisory Boards of STM Publishers: Useful Input for New Product Development, Pricing & Licensing and Relationship Building: A Summary of Experiences of Springer's Global Corporate Advisory Boards and a Summary of a ROI Study at Four Large R&D Companies
Chris C.P. Kluiters and Will Hires
6. The Rise of Unconferences for Professional Networking and Knowledge Sharing: A Case Study of "LibCampBangalore"
M. Nandeesha
Appendices A-B
III. Management
7. Corporate Outsourcing
Joyce Fedeczko and Deborah Schwarz
8. Systems Thinking for Success
Sara R. Tompson and Lorri A. Zipperer
IV. Marketing and Demonstrating Value
9. Best Practices for Aligning the Mission and Marketing the Services of the Corporate Library
Amy Affelt
10. Value Creation, Assessment, and Communication in a Corporate Library
Leifang He, Binu Chaudhuri, and Deborah Juterbock
11. Measuring Value in Corporate Libraries
Valerie J. Ryder
V. Change Management and Reorganization
12. Application of Technology and Change Management in Staff Development
Sue Brewsaugh and Vicki Valleroy
Appendices A-F
13. Corporate Librarian's Survival Kit for Organizational Realignment
Valerie J. Ryder
VI. Current State of Libraries
14. Sustaining Corporate Libraries in Barbados: A Survey
Beverly Hinds and Judith Toppin
15. Patterns for Improving Web Use Quality by Corporate Libraries in Low-Income Countries
Samuel C. Avemaria Utulu and Adetoun Sote
16. Life as a Corporate Librarian at the Software Engineering Institute
Sheila L. Rosenthal and Melissa J. Harvey
Glossary
Marjorie Porter
Index
About the Editors and Contributors