Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition

The Definitive Work on Six SigmaRevised and Fully Updated Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigmas improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement. In short, this book changed the world of business and organization improvement forever. Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been usedfor better and for worseduring the past 14 years. This new edition of The Six Sigma Way retains everything from the original classic what Six Sigma is, how it works, and how to adapt it to your particular needswhile providing valuable new sections on lessons learned and setting the record straight regarding myths and misunderstandings perpetuated over the years. This all-in-one guide provides: Practical Six Sigma implementation guidelines anyone can understand New insights from managers who successfully applied the advice from the first edition Detailed case studies from such companies as Adobe, Macys, and Starwood Hands-on maps that guide you through key decisions you must make The definitive guide to successfully implementing Lean Six Sigma approaches into any organization is essential for any manager who wants to stop thinking about building a continuous improvement cultureand actually make it happen. Business has changed dramatically in recent years. Being second best used to be an option, today, being the best is the only way to survive. Take charge of your companys future and make positive changes The Six Sigma Way.