No More Consultants

Foreword.
Preface.
1 Introduction - Why No MoreConsultants?
Five Key Questions.
How to Read No More Consultants.
Chapter by Chapter.
2 Discovering the River.
Forming the River.
Beating Consultants at Their Own Game.
Spotting the Potential for Learning and Sharing.
Examining the Distribution of Performance.
Watching the River Over Time.
3 Building the Framework.
Deciding Who to Involve.
Identifying and Selecting the Practices.
Deciding the Variables.
Defining the Levels.
Developing our 'Effective Meetings' Example.
Story 1 - Using Self-assessment to Unite a Consortium ofCompanies.
Story 2 - Helping UK Government Departments to Develop andLearn.
The Benefits of Global Rather than Local Frameworks.
Defining the Strategy.
4 Applying the Approach.
It's All About the Conversations.
Involving the Procrastinators.
The Environment.
Story 3 - Responding to AIDS in Brazil.
Sharing Experience Within a Framework.
It is Subjective, and De-personalises the Emotion.
It Challenges Our Assumptions.
The Focus for Improvement.
Finding Ways to Close the Gap in Performance.
Story 4 - Developing Professional Communities inOracle.
Story 5 - Assessing Knowledge Management in UK RegionalGovernment Offices.
Story 6 - Linking the Supply Chain.
Launching and Going to Scale.
5 The Role of the Facilitator.
What Are the Attributes of a Good Facilitator?
What Does a Facilitator Do?
6 Creating the River.
Constructing the River Diagram on Paper.
Innovative and Practical Ways to Visualise a River Diagram.
Creating the Stairs Diagram.
Story 7 - Developing a Knowledge Culture in the NationalHealth Service.
7 Learning from Experience.
Offers and Requests.
Learning from Experience Through a Peer Assist.
Story 8 - Organic Rice Farming in Thailand.
Story 9 - Peers in Unexpected Places - When GreatOrmond Street Hospital Met Ferrari!
Barriers to Sharing.
Tall Poppy Syndrome.
Shrinking Violet Syndrome.
Not Invented Here Syndrome.
Real Men Don't Ask for Directions.
8 Improving and Sustaining.
Measuring Progress.
Leading and Lagging Indicators.
Modifying the Framework.
Local Customisation.
External Benchmarking - Towards Level Six.
Story 10 - The Sustainable Development of Cities.
9 So What Do We Do Now?
Appendices.
Appendix A Self-Assessment Framework for Effective Meetings.
Appendix B Learning and Development Self-AssessmentFramework.
Appendix C Creating a River Diagram with Excel.
Appendix D Knowledge and Organisation Development in theNHS.
Further Reading.
Index.