This book discusses quality management, the associated processes, management principles and service delivery. It shows that the cornerstone of a quality system - organization, business, or economy - is the customer and supplier collaborating or working together for their mutual benefits. It investigates standardization and regulations and discusses managing the change brought about by quality to ensure that quality objectives are not only delivered but sustained, improved, and even innovated whilst delivering value.
Sprache
Dateigröße
ISBN-13
978-1-008-95978-1 (9781008959781)
Schweitzer Klassifikation
