Rebuilding the Fire and Rescue Services

Rezensionen / Stimmen

The authors have produced a small tour de force that combines comprehensive knowledge of performance management, a holistic systemic perspective, and real affinity for the fire and rescue services and the improvement of services to the public. -- Andrew Lynch This is an instant, knowledgeable and very practical response to some of the most urgent contemporary issues facing the management of fire and rescue services. It effortlessly transcends policy and practice with clear practical and realistic recommendations for improving this vital public service. -- Paresh Wankhade In the best tradition of Emerald Points, this book has clear implications and lessons for policy development, the delivery of fire and rescue services and the assurance that the sector owes to the public. It should be compulsory reading for senior civil servants, chief fire officers and their regulatory colleagues. -- Craig Parkin This book provides a comprehensive understanding of performance management and adopts a critical friend perspective that epitomises the best of such a position: a rigorous critical analysis of the sector with constructive advice on how to improve. -- Kirsten Greenhalgh