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The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.
The three men-a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business- recount the career challenges they faced and their pathways to success. Along with a highly accomplished daughter of one of the men, they provide insights to two young adults looking to embark on careers grounded on customer satisfaction.
This book is exceptionally valuable to executives worldwide who wish to elevate their performance in customer service. Using an easy to read, relatable and engaging story as a backdrop, the book underscores the essential elements of service excellence. Each chapter includes an academically grounded and practice-oriented discussion that provides readers with the foundation for providing unparalleled and impactful service within an organization and in our society.
J. Mark Munoz is a tenured Full Professor of Management and International Business at Millikin University in Illinois. He was a former Visiting Fellow at the Kennedy School of Government at Harvard University. He is a recipient of several awards including four Best Research Paper Awards, a Literary Award, two International Book Awards, and the Accreditation Council for Business Schools and Programs (ACBSP) Teaching Excellence Award among others. He was recognized by the Academy of Global Business Advancement (AGBA) as the 2016 Distinguished Business Dean and recognized for Global Academic Excellence by Amity/IEEE in 2019. In 2024, he received AGBA's Lifetime Achievement Award in Global Business.
Aside from top-tier journal publications, he has authored/edited/co-edited over twenty (25) books including, International Social Entrepreneurship, Handbook on the Geopolitics of Business, Global Business Intelligence, Arts and Entrepreneurship, Managerial Forensics, Creating a Business and Personal Legacy, The Next Right Move, The AI Leader, and Digital Entrepreneurship and the Global Economy. He directs consulting projects worldwide in the areas of strategy formulation, international sales and marketing, international finance and business development.
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