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Provides the essential skills required for effective facilities management
Facilities Management (FM) plays a vital role in ensuring the smooth operation of workplaces, balancing strategic goals with day-to-day operational needs. Introduction to Facilities Management is a structured and comprehensive introduction to the key functions of FM, equipping professionals with the foundational skills necessary to excel in this evolving field. Covering a wide range of essential topics, this comprehensive guide enables readers to understand the diverse responsibilities of FM and apply practical knowledge to workplace challenges.
Introduction to Facilities Management is designed for those new to the industry, offering a clear and practical exploration of FM's core principles and functions. It bridges the gap between theory and practice by incorporating real-world scenarios and examples, helping learners develop the confidence to tackle operational challenges. By covering key areas such as workplace safety, resource management, and service coordination, the highly experienced authors provide a solid foundation for those pursuing professional qualifications, including the IWFM Level 3 Mandatory Units.
Written for professionals aiming to enhance their skills and contribute to workplace efficiency and organisational success, Introduction to Facilities Management:
With a focus on day-to-day operational effectiveness, Introduction to Facilities Management: Foundational Skills for Effective Workplace Operations is ideal for individuals working in Facilities Management at a junior level, as well as students pursuing industry qualifications. It is a valuable resource for those studying workplace operations, property management, and organisational efficiency in vocational training programs and professional development courses.
David Morris is the Managing Director of The Xenon Group, where he oversees Facilities Management Consultancy, Training, and Recruitment. With extensive experience in FM strategy and operations, he is dedicated to advancing professional standards in the field.
Sue Morris is the Training Director at The Xenon Group and a senior tutor for IWFM courses at Levels 3, 4, 5, and 6. She specialises in FM education and professional development, helping learners build the skills needed for success in the industry.
Introduction to Facilities Management
Contents Page
Part 1
Chapter 1.................What is Facilities Management?
Chapter 2................Facilities Management Support Services
Chapter 3................Maintenance Strategies
Chapter 4................Service Delivery Models
Chapter 5.................Management functions within FM
Part 2
Chapter 1..................Clients, Customers, Stakeholders and Users
Chapter 2..................The Interests of Different Stakeholder Groups
Chapter 3..................Assessing Customer Needs and Customer Satisfaction
Chapter 4..................Management Data for Monitoring Customer Satisfaction
Chapter 5..................The Causes of Customer Dissatisfaction
Chapter 6..................Resolving Customer Satisfaction Issues
Chapter 7..................Customer Perception and Communication
Part 3
Chapter 1.................... What are specifications of Service?
Chapter 2....................Identifying Requirements and Drafting Specifications
Chapter 3...................Quotations, Tendering and Framework Agreements
Chapter 4...................Ensuring Integrity in the Procurement Process
Chapter 5...................Contracts and Contractual Arrangements
Chapter 6.................Different Types of Contract
Chapter 7.....................Managing Contracts
Chapter 8....................Managing Poor Goods and Service Delivery
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