As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tension, even making them a danger to others. Your own confidence is at risk. In The Manager's Guide to Bullies in the Workplace: Coping with Emotional Terrorists, noted counselor Dr. Vali Hawkins Mitchell gives you sensible advice for keeping the bully from dominating the workgroup and destroying productivity - and maintaining your own healthy emotional balance at the same time.
Sometimes the difficult person is an overt physical bully, which makes it easy to simply fire the person. Much of the time, however, the problems are more subtle and build up over periods of time. They undermine your ability to manage your team - and they can spread to the rest of the team, destroying teamwork and productivity. In this short book, Dr. Vali helps you to:
- Recognize the types of upsetting work situations that bullies exploit to their own advantage, such as change, grief, and violence.
- Understand why emotional terrorists make it so difficult for you, as a manager, to deal with their behavior. .
- See the symptomatic tools and techniques of the emotional terrorist, such as harassment, lying to supervisors, tampering with documents, etc. .
- Conduct training to help other managers and team members recognize and handle the signs of impending emotional conflict - you will love the "Snakes in the Schoolyard" exercise. .
- Know exactly what to say and not say when you must have a one-on-one interview with someone you consider to be a bully. .
- Be an effective manager in a world of challenges - protecting and preserving the mental health of your employees and yourself. .
Dr. Vali uses realistic examples and humor to help you handle the challenges you face - and to show the degree to which she really understands your situation. With her guidance, you will be more comfortable with knowing when you can handle the situation through simply being the good manager, when you need to call in an outside mental health professional, and when you need to call 911.
Reihe
Sprache
Editions-Typ
Dateigröße
ISBN-13
978-1-944480-12-7 (9781944480127)
Schweitzer Klassifikation
Vali J. Hawkins Mitchell, Ph.D., LMHC, REAT, holds a Doctorate in Health Education and Masters degrees in Applied Psychology and
Expressive Arts Therapy and is a highly regarded public speaker, trainer, author, consultant, and educator. A valued mentor and keynote speaker, she offers critical insights on the real human factors of disaster and emergency planning based on her experiences with major events such as the World Trade Center, Hurricane Katrina, Samoan earthquakes, Indonesian tsunami, and Pacific Northwest Wildfires. She is considered by many as the leading authority in the growing field of Emotional Continuity Management.
Academically, Dr. Hawkins Mitchell has been adjunct faculty member and guest lecturer at a number of universities and colleges, including Washington State University, the World Medicine Institute, and Lane Community College. Dr. Vali, as she is well known, has contributed original research in the area of Psychosocial Dynamics of Families with Pediatric Illness, Tools of Trauma Management for Emergency Care and Health Care Delivery Professionals, and the Use of Quantum Poetry for Trauma Management. She has been trained by the American Red Cross as a Disaster Mental Health provider and National Diversity Instructor, and has been consulting directly with military families and service members in all branches since 2009.
Dr. Vali travels extensively providing custom-designed trainings for individuals and teams, private and government agencies, mom-and-pop companies, and large corporations. Dr. Vali is the author of The Cost of Emotions in the Workplace: The Bottom Line Value of Emotional Continuity Management (Brookfield, CT: Rothstein Publishing, 2013). She has also written Dr. Vali's Survival Guide: Tips for the Journey; Preparing a GoBag; and a number of plays, musicals, and children's titles. She is a performance musician and award- winning artist.
She is a Registered Expressive Arts Therapist (REAT). She recently relocated her art studio and professional office from Seattle, Washington to Honolulu, Hawaii.
