Making Quality Happen
presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.
Rezensionen / Stimmen
From the first edition I can recommend the publication without reservation. - Manufacturing Engineer
Sprache
Verlagsort
Verlagsgruppe
Illustrationen
1 s/w Abbildung
208 p. 1 illus.
Dateigröße
ISBN-13
978-1-4613-0445-6 (9781461304456)
DOI
10.1007/978-1-4613-0445-6
Schweitzer Klassifikation
1 Why Quality?.- 2 What is Quality?.- 3 How?.- 4 Implementation action 1 Management ownership of Quality and Quality Improvement.- 5 Implementation action 2 Quality implementation team.- 6 Implementation action 3 Quality training.- 7 Implementation action 4 Management by fact: measurement and the cost of non-Quality.- 8 Implementation action 5 Corrective action.- 9 Implementation action 6 Quality council.- 10 Implementation action 7 Communication.- 11 What does a Quality organization look like?.- 12 Epilogue: Continuous improvement.
