e-government.- E-Government For Small Local Government Organizations.- Why is True eGovernment still difficult to be achieved?.- A normative approach to democracy in the electronic government framework.- Knowledge Representation and Management for E-Government Documents.- The Accounting System of Central State Administrations.- The Italian Public Administration Electronic Market: Scenario, Operation, Trends.- ICT professionalism and Competences.- The Emergence of Software Engineering Professionalism.- IT Professional role today and tomorrow.- European Universities and the ICT Industry.- How to move forward and implement e-skills on a long term basis.- IT and Professionalism in Developing Countries.- A Model for Rating and Certifying Competences in the EUCIP Framework.- The need for a standard qualification of ICT-professional competences.- EUCIP Driving the IT-Professional Competence in Norway.- The EUCIP Scheme in the Italian University System.- IT skill requirements in Public Administration.- International Professional Practice Partnership (IP3) - Overview.- IP3 - National Societies' Roles and Responsibilities.- The Emerging ISO International Standard for Certification of Software Engineering Professionals.- European Standardisation Process.- Service Science.- Compliance Requirements for Business-process driven SOAs.- Business Process Design: Towards Service- Based Green Information Systems.- SIFET-CBA Project.- Reengineering Lead to Cash - Process and Organization.- Business Process Monitoring: BT Italy case study.- Dealing with Availability in an international Service Management scenario.- Service level and Value to Customer as key business drivers: a case studying a leader truck industry.- Explaining the Evolving Web - Mixing Technology with Pleasure.-Value-Aware Service Model Driven Architecture and Methodology.- Strategic Modelling of Enterprise Information Requirements.- ICT Portfolio: Mapping Business and ICT Services.
