Adding Value to Libraries, Archives, and Museums

Acknowledgments
Introduction
1 Adding Value
Logic Model
Business Model
Value Proposition
Intangible Value
Summary
Checklist for Adding Value
Notes
2 How Libraries Have Traditionally Added Value
Taylor's Value-Added Model
Variations on the Taylor Model
Other Models
Ways Libraries Add Value-The Customer's Perspective
Designing Services around Outcomes
Surplus Value
Summary
Notes
3 The Times Are Rapidly Changin'
Trends Impacting Society
What Are the Implications for Libraries?
Summary
Notes
4 Ways to Add Even More Value
Libraries Are Obsolete
Key Questions
Strategic Planning
Strategic Triangle
Blue Ocean
Methods to Add Even More Value
Summary
Notes
5 Content
Digitization
Frameworks
User-Contributed Content
Information Portals
Self-Publishing
Library-Provided Social Content
Summary
Checklist for Adding Value to Content
Notes
6 Context
Methods to Provide Context
Visualization Tools
Displaying Content
Physical Context
Summary
Checklist for Adding Value Using Context
Notes
7 Connection
The Embedded Librarian
Innovation
Engaging in Conversations
Getting in the Flow
Customer Service
Repurposing Space
Makerspace
Community Publishing Portals
Supporting Economic Development
Catalyst for Civic Engagement
Summary
Checklist for Adding Value Using Connections
Notes
8 Collaboration
The OED
Crowdsourcing
Types of Crowdsourcing
Reasons for Collaboration
Types of Collaboration
Successful Collaboration
Why Engage Our Communities?
Summary
Checklist for Adding Value Using Collaboration
Notes
9 Collaboration in Libraries, Museums, and Archives
The New York Public Library
The National Library of Australia
The National Library of the Netherlands
The Library of Congress
The National Library of Finland
The British Library
The National Library of Wales
Rijks Museum in Amsterdam
The University of Iowa Libraries
The University of Oklahoma
The University of Oxford
University College London
The U.S. National Archives
Other Projects
Tips for Crowdsourcing
Summary
Notes
10 Community
The Concept of Platform
Library as Platform
The Physical Library Platform
Value Creation
Summary
Checklist for Adding Value Using Community
Notes
11 Stepping Up-To Lead
Respond to Customer Needs
Rethink
Funding Perspective
Culture
Continuous Innovation
Shape a Digital Identity
Reconsider Your Metrics
Summary
Checklist for Adding Value
Notes
12 Adding Personal Value
Listen, Observe, Read
Link and Connect
Focus on What Matters
Contribute Your Thinking
Slow Down
Have Fun
A Business Model For You!
Summary
Checklist for Adding Value
Notes
Appendix: Business Model Workbook
Recommended Readings
Author Index
Subject Index